Windows 7 - Windows Media Player 12 Crashes Virtually Everytime

Anonymous
2009-11-28T08:32:24+00:00

Hi,Almost everytime I open Windows Media Player 12 it crashes. Usually the Window opens but is greyed out and the cursor indicates that it is busy.I have tried both of the following Methods to resolve the issue. Method 1.

  1. Click on Start and in the search bar type cmd.exe
  2. Right click on cmd.exe and click on Run as Administrator
  3. In the command prompt type the following command

     net localgroup "Administrators" "NT Authority\Local Service" /add 4. Press enter and restart the computer

Method 2.Uninstalling and Reinstalling the Windows Media Player:

**Step 1.Uninstalling the Windows Media Player:**1. Go to Start and in the search type "Turn Windows features On or Off".

  1. Click on "Turn Windows features On or Off".
  2. Browse to the Media Features and uncheck the mark in front of Windows Media Player.
  3. Restart the computer

Step 2.

**Reinstalling the Windows Media Player:**1. Go to Start and in the search type "Turn Windows features On or Off".

  1. Click on "Turn Windows features On or Off".
  2. Browse to the Media Features and place a check mark in front of Windows Media Player.
  3. Restart the Computer.

Method 2 fixes the problem. However, it has gotten to the point that WMP 12 is unusable as it crashes almost everytime and I'm not prepared to have to restart my PC twice in order to view a video or listen to some music.Come on Microsoft - please get your this sorted and give us a proper, permanent fix to this inherant Windows 7/WMP 12 problem.Regards,Jonesyboi

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2015-07-02T20:20:22+00:00

I had this problem for months it was really  pissing me off. But I sorted it.

The problem was corrupted files in pictures, not wmp or the music that I assumed would be the issue.

Cure................ go to pictures and video. I had some files that had no image. These were the corrupted files that were causing the problem. I had 8 photos  & 2 videos that I downloaded from my iPhone 5. I Just don't understand how or why it happened. Not a clue.

Even deleting them was hard, as I went to delete them WMP would shutdown.

So I googled and download ' File Assassin' job done all working fine now.

I was cursing Microsoft WMP, but in fact, Apple was the cause of the problem.

Good luck, WMP is so much better than ITunes.

If it works let me know. I Just would like to know if it helps someone.

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  1. Anonymous
    2010-01-05T20:21:13+00:00

    Same problem when opening launching WMP on win 7 32 bit. I can open it with a file and it works fine. Open it directly from start menu and crash. The crash doesn't happen until I put the mouse over the player, move or re size the player. same APP crash with Indiv01.key as mentioned above. I noticed another used also has the nvidia 8800 card. scf /scannow found no problems. Video acceleration had no effect, nor should I have to "work around" this issue. So much for using WMP, guess I need to find a product that works..

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  2. Anonymous
    2009-12-29T10:38:54+00:00

    Please Microsoft, for goodness sakes, just supply a fix in the  Windows Updates. We pay big money for upgrading to these new operating systems, and one of your most important features is crashing all the time. I really thought Windows 7 was the best yet, but already it is starting to be as buggy as all the previous versions. I am not going to waste my hours trying to fix this thing. You are the professionals, go ahead and FIX IT please! I do not work for you, and I am not part of a free online community like Linux, rather I am a paying customer who expects the product to work! If my car breaks down 2 months after buying it new, I am not expected to get under the bonnet and fix it. So spend some of your money and fix the problems. Thank you. Please alert us when the update is ready to download. Meanwhile, I suspect you have some very disullusioned customers out there. Enough.

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  3. Anonymous
    2009-12-04T04:07:23+00:00

    Hi djz2279,

    I had a similar error log:

    <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} @page Section1 {size:612.0pt 792.0pt; margin:72.0pt 90.0pt 72.0pt 90.0pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.Section1 {page:Section1;} -->

    Problem Event Name: APPCRASH

    Application Name:      wmplayer.exe

    Application Version:   12.0.7600.16415

    Application Timestamp:          4a98ae4b

    Fault Module Name:   wmp.dll

    Fault Module Version:            12.0.7600.16415

    Fault Module Timestamp:       4a98b4c2

    Exception Code:         c0000005

    Exception Offset:       00971a48

    OS Version:    6.1.7600.2.0.0.768.3

    Locale ID:       3081

    Additional Information 1:      69a7

    Additional Information 2:      69a7a9793004c52ac4038ccc9a1cb2cf

    Additional Information 3:      2a66

    Additional Information 4:      2a66614fd5138e3ecc40c6a8f40e74a8

    Have a look at my other thread:

    http://social.answers.microsoft.com/Forums/en-US/w7pictures/thread/128775a9-c373-4b94-86d6-2d69606e31a0

    So far I seem to have solved the issue by removing all my videos from my library. I reckon because it was so big (approx 250Gb) it was causing WMP 12 to crash on opening. I just have music & pictures in the library now and all has been well for about 24 hours.

    It's certainly not ideal, but at least I can use the program until Meicrosoft resolve the issue.

    Regards,

    Jonesyboi

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  4. Anonymous
    2009-12-04T03:57:42+00:00

    I too am having similar issues as everyone above. Every time I launch WMP 12 it immediately crashes. It simply says "Windows Media Player has stopped working."

    Here are the problem details that are associated with this error:

    Problem signature:

      Problem Event Name:    APPCRASH

      Application Name:    wmplayer.exe

      Application Version:    12.0.7600.16415

      Application Timestamp:    4a98ae4b

      Fault Module Name:    Indiv01.key

      Fault Module Version:    11.0.6000.7000

      Fault Module Timestamp:    46ded559

      Exception Code:    c0000005

      Exception Offset:    000ac3fb

      OS Version:    6.1.7600.2.0.0.768.3

      Locale ID:    1033

      Additional Information 1:    0a9e

      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

      Additional Information 3:    0a9e

      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

    Any assistance would be appreciated! Thanks!

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