WEI - The Windows Experience Index for your system could not be computed.

Anonymous
2009-10-23T22:29:38+00:00

Hi,

Ive installed a clean copy of Windows7 64bit, on a formatted HD. I am unable to run WEI.

I updated the BIOS for my M3A79-T DELUXE to the latest (1303 rev). Installed all latest drivers for the hardware and latest Windows update.

I have ran c: CHKDSK /F /R /X (Ive seen on a website this has resolve the issue for one person) 

checked all hardware is installed ok and there are no conflicts in device manager.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-10-24T11:13:49+00:00

Windows Experience Index has a log file "%SystemRoot%\Performance\WinSAT\winsat.log". That may give some relevant details.

I had the same error message and, in my case, the log file reported "Unable to save". It appears to have been Kaspersky Internet Security 2010 which was blocking WEI from saving the results. The complete WEI test ran OK and even flashed-up the 'completed' message but this was then immediately replaced with the "assessment could not be completed" message ... because it could not *save* the results.

Can I suggest you try another AV package? If you disconnect the network cable you could safely uninstall your existing AV package and see if WEI works again. If that resolves it, perhaps you need a different AV package from now on.

Personally, I found that Microsoft Security Essentials appears to not have this issue and I can now get my rating again. But I may try some other (try before you buy) packages to see what's best.

Worth a try?

Keith.

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Anonymous
2009-11-05T17:14:05+00:00

Hello Everyone,

For those with Kaspersky and this issue, an article was recently released by Kaspersky with their fix for the issue:

http://support.kaspersky.com/faq/?qid=208280937

Thanks!

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2009-10-29T04:46:55+00:00

    Yes all this is true, i just had the same problem and fixed it the same way, it seem that the new Kasperky 2010 is preventing something from running or corrupting it, because even id you disable the security and try to run it you will get the same error, you need to unistall the program to get it going.

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  2. Anonymous
    2009-10-29T03:00:03+00:00

    I can confirm this.  Initial WEI was pre-antivirus, and all subsequent were failures until I uninstalled Kaspersky 2010 and lo and behold it works again.

    Therefore, pending a solution by Kaspersky any people having issues may want to see if Kaspersky specifically is an issue or if the removal of a similar product does anything.

    Thanks to all above who helped nail this down as it's been driving me nuts (and I even returned a new video card thinking it was bad....)

    John

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  3. Anonymous
    2009-10-28T21:52:05+00:00

    Ho everyone, One of my friends had instaled the Win 7 a few days ago, and the WEI doesn't work, he had similar results as Runfox, if someone could help teeling me what's this problem it would be great :)

    426703 (2288) - winsat\logging.cpp:0815: --- START 2009\10\28 16:44:14 p.m. ---

    426703 (2288) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent 463da6c0-16a0-4c1d-9d25-c695026f3a5b

    426703 (2288) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured426937 (2288) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=FALSE.

    426984 (2288) - winsat\main.cpp:4585: Watch dog system enabled

    426984 (2288) - winsat\main.cpp:4600: Main watch dog timer set to 600.0 seconds

    427296 (2288) - winsat\main.cpp:2490: > DWM Running.

    427718 (2288) - winsat\main.cpp:2497: > turning off DWM.

    427718 (2288) - winsat\main.cpp:2470: > EMD service will be restored on exit.

    428218 (2288) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '381b4222-f694-41f0-9685-ff5bb260df2e'

    428218 (2288) - winsat\main.cpp:2793: > power policy saved.

    428484 (2288) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'

    428484 (2288) - winsat\main.cpp:2814: > power policy set to maximum.

    429390 (2288) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance429390 (2288) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=FALSE  RanOverTs=FALSE  RanOnbatteries=FALSE

    429390 (2288) - winsat\main.cpp:1775: > Run Assessment features

    429640 (2288) - winsat\main.cpp:1775: > Run Assessment dwm -aname DWM -time 10 -fbc 10 -disp off -normalw 12 -width 1280 -height 1024 -winwidth C(1144) -winheight C(915) -rendertotex 6 -rtdelta 3 -nolock

    445281 (2288) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 8604220

    445281 (2288) - winsat\main.cpp:2037: > DWM Assessment results processing SUCCESS

    445281 (2288) - winsat\main.cpp:1775: > Run Assessment d3d -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    452468 (2288) - winsat\main.cpp:1775: > Run Assessment d3d -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    459468 (2288) - winsat\main.cpp:1775: > Run Assessment d3d -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3

    467015 (2288) - winsat\main.cpp:1775: > Run Assessment d3d -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3

    474734 (2288) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    481890 (2288) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    489031 (2288) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3

    496296 (2288) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3

    503687 (2288) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname GeomF4 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 150;200;241 -batchcnt C(50);C(200);C(300) -objs C(12);C(26);C(45) -noalpha -geomf4shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1

    513843 (2288) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname GeomV8 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75;100;120 -batchcnt C(25);C(100);C(150) -objs C(8);C(17);C(29) -noalpha -geomv8shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1

    523046 (2288) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname CBuffer -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75 -batchcnt C(25) -objs C(8) -rendertotex 6 -rtdelta 3 -texpobj C(1) -cbuffershader -cbufa 2 -cbuff 5 -cbufp 6

    529453 (2288) - winsat\main.cpp:1775: > Run Assessment mfmedia -input C:\Windows\Performance\WinSAT\winsat.wmv -nopmp

    531906 (2288) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_MPEG2_HD_15mbps.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps

    539953 (2288) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_VC1_15mbps.wmv -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog

    547250 (2288) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480i_5sec_6mbps_new.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps

    554937 (2288) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480p_5sec_6mbps_new.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog

    562156 (2288) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_10mbps_h264.mp4 -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog

    569328 (2288) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480_5sec_6mbps_h264.mp4 -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps

    576000 (2288) - winsat\main.cpp:1775: > Run Assessment media -input C:\Windows\Performance\WinSAT\winsatencode.wmv -encode C:\Windows\Performance\WinSAT\winsat.prx

    587078 (2288) - winsat\main.cpp:1775: > Run Assessment moobego

    587078 (2288) - winsat\main.cpp:1775: > Run Assessment cpu -encryption -up

    590156 (2288) - winsat\main.cpp:1775: > Run Assessment cpu -compression -up

    600218 (2288) - winsat\main.cpp:1775: > Run Assessment cpu -encryption2 -up

    610328 (2288) - winsat\main.cpp:1775: > Run Assessment cpu -compression2 -up

    620437 (2288) - winsat\main.cpp:1775: > Run Assessment cpu -encryption

    623656 (2288) - winsat\main.cpp:1775: > Run Assessment cpu -compression

    633843 (2288) - winsat\main.cpp:1775: > Run Assessment cpu -encryption2

    643984 (2288) - winsat\main.cpp:1775: > Run Assessment cpu -compression2

    654171 (2288) - winsat\main.cpp:1775: > Run Assessment mem

    659328 (2288) - winsat\main.cpp:1775: > Run Assessment disk -seq -read -n 0

    672781 (2288) - winsat\main.cpp:1775: > Run Assessment disk -ran -read -n 0

    686953 (2288) - winsat\main.cpp:1775: > Run Assessment disk -scen 2009 -drive C:

    767968 (2288) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 381b4222-f694-41f0-9685-ff5bb260df2e'

    767968 (2288) - winsat\main.cpp:2855: > Power state restored.

    767968 (2288) - winsat\main.cpp:2870: > Successfully reenabled EMD.

    768171 (2288) - winsat\main.cpp:2896: > Composition restarted

    768171 (2288) - winsat\watchdog.cpp:0311: Watch dog system shutdown

    768171 (2288) - winsat\main.cpp:4909: > exit value = 1.

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