Blue Screen BCCode 116

Anonymous

Brand new ASUS twice now I have gotten the dreaded Blue Screen after starting my PC from Hibernate. Once I select start windows in normal mode it works fine. If I shut down totally and re-start it starts up fine no blue screen. Any ideas ??

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 116

BCP1: FFFFFA80094D44E0

BCP2: FFFFF88010174230

BCP3: 0000000000000000

BCP4: 0000000000000002

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\010310-22120-01.dmp

C:\Users\Jill\AppData\Local\Temp\WER-51620-0.sysdata.xml

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi,

Welcome to Microsoft answers.

I would suggest you to update the drivers for your graphis card, here are the steps:

1. Open Windows Update by clicking the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.

2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.

3. If there are any available updates, click the link in the box under Windows Update to see more information about each update. Each type of update might include drivers.

4. On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK. There might not be any driver updates available.

5. On the Windows Update page, click Install updates If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-US/windows7/What-to-do-when-a-device-isnt-installed-properly

If you cannot find the drivers, then go to manufacturer’s website download the latest drivers and install.

For more information on the issue, refer this link:

http://social.answers.microsoft.com/Forums/en-US/vistaperformance/thread/6940c7ff-64e7-48fd-8101-239abd5678a0

Please respond back for the status on the issue and let us know if you have any issues.

Thanks and Regards,

Azam – Microsoft Support.

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43 additional answers

Anonymous

2014-01-21T09:20:19+00:00

hi,

i too face the same problem but different error codes

can u help me what to do for the promblem

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 16393

Additional information about the problem:

BCCode: 116

BCP1: 84CE8510

BCP2: 8DC419B0

BCP3: 00000000

BCP4: 00000002

OS Version: 6_1_7600

Service Pack: 0_0

Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\011914-11731-01.dmp

C:\Users\dattu\AppData\Local\Temp\WER-25989-0.sysdata.xml

thank you
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Anonymous

2014-01-15T15:04:22+00:00

I had the exact same error too, but couldn't solve it. I completely reïnstalled windows to ensure it wasn't a software problem, but it kept happenning. The cooling of my graphics card seemed okay, but only when I started gaming it went just a tiny bit too hot. Cleaning my computer of dust didn't help either. My solution was to buy a new graphics card from the local hardware store. My PC worked like a charm ever since.

If you can draw the conclusion that the problem is your graphics card and cleaning it does not help, then buy a new one.
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Anonymous

2014-01-15T12:34:09+00:00

Have the same error code:

Problem Event Name:    BlueScreen

OS Version:    6.1.7601.2.1.0.768.3

Locale ID:    2057

Additional information about the problem:

BCCode:    116

BCP1:    858F9510

BCP2:    91E04732

BCP3:    C000009A

BCP4:    00000004

OS Version:    6_1_7601

Service Pack:    1_0

Product:    768_1

Files that help describe the problem:

C:\Windows\Minidump\011514-23524-01.dmp

C:\Users\G\AppData\Local\Temp\WER-46550-0.sysdata.xml

The computer never actually bluescreens - the screen just goes onto standby (at random intervals, regardless of what I'm doing) the computer is unresponsive with all the fans still running, forcing me to restart.

Have tried a complete reformat of my C drive followed by installing all the windows updates + the latest versions of all drivers. Temps at a steady 30-40c
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Anonymous

2013-08-31T02:17:09+00:00

I've had about 20 of these in the past three days. I've tried multiple drivers for my GPU, I've tried pulling out my RAM 1 by 1, the case is clean with no obstructions and all fans are working. About to do a clean install of windows but any info people can give would be helpful.Unexpected shutdownProblem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057

I would try this, uninstall the graphics card, and delete the drivers if you can.

Remove the card from the case.

Restart the PC - hopefully you have an onboard graphics chip.

Shutdown, unplug.

Since you've removed the card - this would be a good time to remove the dust with compressed air and clean the slot connectors (google how to do this if you haven't done it before).

Replace the card - Windows should now say that it has found new hardware. If it doesn't say it found new hardware, that means that it remembers it and also remembers what is causing the problem.

In either case, reinstall the drivers.

If you are going to do a clean install, don't put the card in until after the install is completed. Then when you put the card in, it will say found new hardware.

The theme here is you want to get to a point where windows sees the card as new hardware.
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