Audio stops working but works after a reboot

Anonymous
2009-10-28T13:58:18+00:00

My audio stops working after Windows 7 has been running for a while;

Ideas:

  • the audio will work again after a re-boot but again, it will stop working after Windows has been running for a while. Re-bootig always fixes the problem but only for a few hours and then the audio is gone. audio problem

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Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-10-29T13:40:44+00:00

Hi,

Welcome to Microsoft answers forum.

You can check for the sound drivers,whether they are installed correctly.

if not uninstall them and install again.

I suggest you to verify that the default sound device is set correctly

  1. Click Start,type Sound in the Start Search box.
  2. Click Sound in the search results at the top of the Start menu.
  3. Click the Playback tab. Notice the check mark next to the default device. For most users,the default device is Speakers.

Make sure that your audio settings are configured as expected. Follow these steps:

  1. On the Playback tab, select the playback device, click Properties, click the Advanced tab, and make sure that the Default Format is set to the value that you expect.

 When you finish, close this window to return to the previous window.

  1. On the Playback tab, select the playback device, click Configure, and then make sure the configurations are set correctly.
  2. If the sound settings are set correctly, you are using speakers as the sound device, and your speakers are already set as the default device, go to method 5 now.
  3. Select the sound device that you want as the default sound device, and then click Set Default.
  4. Click OK to save your settings and to close the Sound dialog box.

Determine whether you can now hear sound. If you can hear sound, the issue is resolved. If you cannot hear sound, try method 5.

http://support.microsoft.com/kb/948481

you can also check performing clean boot.

To perform a clean boot on a computer that is running Windows Vista, follow these steps:

  1. Click Start,type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

  1. On the General tab, click Selective Startup.
  2. Under Selective Startup, click to clear the Load Startup Items check box.
  3. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
  4. Click OK.

When you are prompted, click Restart.

After the computer starts, start the  program and check whether the problem is resolved.

http://support.microsoft.com/kb/929135

Thanks and Regards,

Azam - Microsoft Support

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  1. Anonymous
    2014-01-28T02:10:56+00:00

    You can use Microsoft sound fix it,i sure after that your problem will be resolved...http://support.microsoft.com/mats/audiorecording/

    I hope this is helpful for you....

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  2. Anonymous
    2014-01-03T18:02:55+00:00

    Same problem, it works only after I restart the windows audio service (net stop/start audiosrv)


    System Information


    Time of this report: 1/3/2014, 19:58:40

           Machine name: USER-PC

       Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

               Language: English (Regional Setting: English)

    System Manufacturer: TOSHIBA

           System Model: Satellite C655D

                   BIOS: InsydeH2O Version CCB.03.60.341.60

              Processor: AMD E-300 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.3GHz

                 Memory: 4096MB RAM

    Available OS Memory: 3686MB RAM

              Page File: 1098MB used, 6272MB available

            Windows Dir: C:\Windows

        DirectX Version: DirectX 11

    DX Setup Parameters: Not found

       User DPI Setting: Using System DPI

     System DPI Setting: 96 DPI (100 percent)

        DWM DPI Scaling: Disabled

         DxDiag Version: 6.01.7601.17514 32bit Unicode


    Sound Devices


                Description: Speakers (Conexant SmartAudio HD)

     Default Sound Playback: Yes

     Default Voice Playback: Yes

                Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_1179FDE8&REV_1003

            Manufacturer ID: 1

                 Product ID: 100

                       Type: WDM

                Driver Name: CHDRT64.sys

             Driver Version: 8.36.0000.0000 (English)

          Driver Attributes: Final Retail

                WHQL Logo'd: Yes

              Date and Size: 10/21/2010 14:37:46, 1306240 bytes

                Other Files:

            Driver Provider: Conexant

             HW Accel Level: Basic

                  Cap Flags: 0xF1F

        Min/Max Sample Rate: 100, 200000

    Static/Strm HW Mix Bufs: 1, 0

     Static/Strm HW 3D Bufs: 0, 0

                  HW Memory: 0

           Voice Management: No

     EAX(tm) 2.0 Listen/Src: No, No

       I3DL2(tm) Listen/Src: No, No

    Sensaura(tm) ZoomFX(tm): No


    Sound Capture Devices


                Description: Internal Microphone (Conexant SmartAudio HD)

      Default Sound Capture: Yes

      Default Voice Capture: Yes

                Driver Name: CHDRT64.sys

             Driver Version: 8.36.0000.0000 (English)

          Driver Attributes: Final Retail

              Date and Size: 10/21/2010 14:37:46, 1306240 bytes

                  Cap Flags: 0x1

               Format Flags: 0xFFFFF

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  3. Anonymous
    2014-01-01T14:05:32+00:00

    if some ppl still have this problem Try this:  Control Panel / Administrative Tools / Services, then for both Windows Audio and Window Audio Endpoint Builder, under the Recovery tab, choice 3, Subsequent Failures, change the default from "Take no Action" to "Restart the Service."  That will automatically restart the service if it fails more than twice.

    im using a razer headset so i have thoose drivers they took over the normal drivers from windows

    if you have the same thing dont touch the windows audio only the 1 you replaced it with

    like in my case razer surround audio service

    this worked for me on 2 computers i hope it helps for some1 else aswel

    Doesn't work for me. Only the trick with restarting HD Audio Device in Device manager works.

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  4. Anonymous
    2014-01-01T03:27:21+00:00

    if some ppl still have this problem Try this:  Control Panel / Administrative Tools / Services, then for both Windows Audio and Window Audio Endpoint Builder, under the Recovery tab, choice 3, Subsequent Failures, change the default from "Take no Action" to "Restart the Service."  That will automatically restart the service if it fails more than twice.

    im using a razer headset so i have thoose drivers they took over the normal drivers from windows

    if you have the same thing dont touch the windows audio only the 1 you replaced it with

    like in my case razer surround audio service

    this worked for me on 2 computers i hope it helps for some1 else aswel

    Was this answer helpful?

    0 comments No comments