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I have tried several times to install the disk that came with my Cannon EOS Digital Camera but Windows 7 does not recognize the drivers, Windows XP did with no issues. Cannon says their old driver is compatable with Windows 7. Can anyone help?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've had the same problem since I went to Vista, but in checking on the boards, I found an undocumented trick!!!
Turn the camera on, and go to the menu.
On the 4th menu tab select the "Communications" entry and change it from NORMAL to PTP
Plug the camera back into the laptop, wait 30 seconds, and enjoy your camera again
Hi
Which version of Windows 7 are you using? is it 32bit or 64bit as the support paper from Canon only lists 32bit as supported amd/or not supporting the EOS utility and images only viewable via the memory card http://www.usa.canon.com/app/pdf/Windows7_compatibility.pdf
If you just plug in the camera, does Windows load a basic storage driver? with this you can get to download your images from the camera to PC. You could also try with the XP driver to right click the setup and choose Run as Administrator, odd times it dos allow a driver to install.
There cannot be a crisis today....my schedule is already full
Klaatu62, YOUR THE MAN !!! After many failed attempts on Windows 7 your suggestion worked instantly! Many THANKS!!!
Works perfectly!! Canon should pay you and post this solution on their support website.
No offense, but saying to someone that has a driver problem to buy an external peripheral to solve said problem because it "easyer that way" isn't a solution.
My camera is detected fine in windows XP. It's not detected in Windows 7. Do something about this, or ask Canon to do something about it, but don't tell me i need to buy a card reader when your OS doesn't provide the necessary software to extract pictures from a camera I bought for 1500 bucks a couple years ago.
Besides, I own a netbook and guess what, the included card slot is too small for the compact flash card my Canon Digital Rebel uses...
