HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Anonymous
2009-10-22T17:30:56+00:00

Hello,

I just upgraded to Windows 7 from Windows Vista and my HP multi-function printer doesn’t work. I can still print if I print from an application but when I try to use the buttons on the printer nothing happens. I also can’t check things like ink levels and I can’t scan. Is this a known issue? What can I do to fix this?

Thanks

Christi

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-10-22T17:31:47+00:00

Hello Christi,

This is a known issue with the HP Solution Center and upgrading from Windows Vista to Windows 7. Basically the HP Solution Center doesn’t upgrade properly to Windows 7 because of some required libraries don’t get migrated during the upgrade. To resolve the issue, click Start, All Programs and click Windows Update, and then check for and install the update for KB 975891.

For more information on the issue, click the link below to view the KB article.

KB975891 HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as expected after a computer upgrades from Windows Vista to Windows 7

Note: You can also download and install the appropriate HP device software for Windows 7 from http://www.HP.com

Thanks

Bobby

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  1. Anonymous
    2009-12-25T16:43:14+00:00

    I have the same issue.  I have tried a million things.  Patch won't upgrade either.

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  2. Anonymous
    2009-12-25T16:41:17+00:00

    I have tried to upload the patch, but it won't upload.

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  3. Anonymous
    2009-12-23T19:26:48+00:00

    HP have an excellent download for all in one printers for Windows 7.  (the printer in question being a HP Photosmart C3100 All in One Series) One version examines the computer to determine the correct software and the other accepts manual data.  Choice of 32 & 64 systems.  Ended up with a far more sophisticated menu than I had previously.

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  4. Anonymous
    2009-12-22T03:18:19+00:00

    You need to update your driver too!

    Fix Windows 7 slow || Faster windows 7

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