Vista SP2 Update Fails - "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

Anonymous

Good morning.

Stand alone Vista SP2 Fails.

Using Windows6.0-KB948465-X86.exe file version 6.0.6002.18005 downloaded 5/26/09 2:03pm Central

"Installation was not successful" "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

I follow the Go online to learn more... link.

Resolution 1: Install the stand-alone package... - I am using the Standalone Package

Resolution 2: Run the System Update Readiness Tool - I did. No change, install still fails.

Resolution 3: Close or disable any applications... - I did. No change, install still fails.

Resolution 4: Uninstall any security applications... I did. No change, install still fails.

I have also run a check disk and run the SFC command to scan for corruption. No change, install still fails.

This particular PC is a Gateway with pre-installed Vista Ultimate. I installed SP1 via Windows Update a ways back. It currently has all critical Windows Updates installed, exception of todays Windows Defender updates.

I have NOT installed: IE8, Windows Power Shell 1.0, Office Live Add-in, Windows DreamScene Pack #3, Windows Sound Schemes, Windows Live Essentials nor any of the 34 Language Packs

The PC has been scanned by multiple commercial grade malware programs, with the PC active and with the drive attaches to another machine. It is clean.

The PC is connected to a USB keyboard and wireless Logitech Mouse via a DVI/USB KVM device. (There is no Logitech software installed)

There are no other external devices attched to the PC. The printer is via wireless network.

UAC is turned off.

The hard drive has the main partition "Drive C" and the recovery partition "Drive H"

The DVD/RW is "Drive I"

The Card Reader in the PC has Drives D thru G

The Card Reader on the wireless HP C6180 shows as a network drive Z

Please send help.

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Anonymous

I realize many of you may have given up and just reinstalled Vista or moved on to W7 at this point.

I was having the same issues as Coherent Computer Solutions. I had narrowed the issue(s) down similarly and had gotten to the point where it seemed likely to me that the WMI issues were somehow related to the inability to install SP2. I too was getting "Can’t Collect Information. Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing." Attempting to install Vista SP2 consistently wound up with "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)" I had tried all the other suggestions found throughout this thread, especially in the sixth post.

I had already run the command "net localgroup Administrators LocalService /add" to resolve some problems with network connectivity. I was receiving the message "Connection status: unknown. Server execution failed" when attempting to launch the Network and Sharing Center. The "net localgroup Adminsitrators....." command fixed this beautifully.

But I was still getting the WMI error(s) and, as mentioned, also attributed the inability to install SP2 (No such interface supported) as being probably related to this. More digging and wmidiag showing similar errors reinforced this belief. Finally, a bit more searching turned up this command:

net localgroup administrators NetworkService /ADD

Make sure to run it from an elevated command prompt (right-click and run as Administrator). But, after running this command, msinfo32 worked perfectly and, lo and behold, Vista SP2 installed cleanly (and rather quickly, actually). I hope this helps someone else out there and thanks to Coherent Computer Solutions for the msinfo32 WMI lead. Happy holidays to all.

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59 additional answers

Anonymous

2009-06-17T20:41:29+00:00

The links listed above are opening today. Attempting to order an CD.

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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Anonymous

2009-06-16T18:01:36+00:00
Thanks for the link Debbie.

I had hope for getting an OEM disc when I saw the initial page. However that was crushed.

The link on that page that may have gotten me somewhere is dead because it is an https link. I hit brickwalls with all of the https links on that page.

EDIT - SSL 2.0 and 3.0 are checked active for IE7

Media replacement for users of system builders' computers If you purchased your software from a system builder who is no longer in business, click the link for your region in the following list:
- EMEA, Middle East, and Africa
https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us)
- United States and Canada
https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)
- Latin America or South America
https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us)
- Asia-Pacific
https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us)

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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Anonymous

2009-06-16T17:35:02+00:00

Hi Coherent Computer Solutions,

Thanks for the response.

Have you tried reviewing this information?

http://support.microsoft.com/default.aspx/kb/326246

Debbie

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forumand let us know what you think.
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Anonymous

2009-06-15T08:10:16+00:00

Joseph,

This is not meant to be rude, while I appreciate the reply it seems you did not read the whole thread? If so, you would have seen that a repair re-install is not possible in this situation unless Microsoft sends an OEM CD.

It has been rather frustrating to see support people regularly posting answers in threads that make it obvious they did not really read the whole issue/thread before posting. This is a problem industry wide not just here. It really frustrates people that have a problem and are unable to find a resolution.

In this thread regarding a disc for re-installing;

Thursday, May 28, 2009 7:18 PM - Most mfg's only supply restore CD's, no actual operating system CD for a clean install.

Sunday, May 31, 2009 12:25 AM - I do not have a Vista Ultimate disc handy to do anything requiring the disc. Gatway provides only a restore partition.

Thursday, June 04, 2009 4:35 PM - PC mfg's don't give an operating system disc anymoreUnfortunately most PC mfg's don't supply an Operating System disc. Dell provides an OS disc. I believe they are the only one.

Friday, June 12, 2009 3:56 PM - E-mail support sent me a disc to attempt a repair re-install. However it was a retail disc and does me no good.

Gateway tells me to contact Microsoft for an OEM disc and Microsoft tells me to contact Gateway.

Why can't Microsoft just send an OEM disc? I'm not asking for another keycode. I really don't want to resort to using a torrent download

13 hours 39 minutes ago - I'd rather not buy a copy of Vista Ultimate OEM from one of my vendors just to do a repair re-install.

It's been 3 days since I replied to the e-mail support rep that sent a retail disc as opposed to the OEM I requested. I have not heard back from him yet. I assume this is because of the weekend.

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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