Hi,
Please try updating the computer to the letest updates from windows updates. If there are any new updates download and install them. Please check other third party websites for any codec packages, download and install the codec packages.
Regrads
Rehman - Microsoft Support
In all honesty, we may be stuck with Microsoft Windows 7 on this one...
I have carefully research the Internet since I am running into the same issues as all of you. Apparently Microsoft underestimated its own skill set and further the wide spread use of Intel Indeo Video 5.0 Wavelet codec.
My situation:
I am using about 15 of the TrendNET IP cameras myself and have customers who use that too.
The TrendNET internet camera (e.g. TV-IP400) records motion detection videos in .AVI format. When trying to open the .AVI files on Windows 7, I get an error message from Windows Media Player 12. Now, I tried using AVS Video Converter 6.3 to convert that .AVI
file into a different format. However, it reports the following:
ACM video codec is not installed.
Codec name: Intel Indeo Video 5.0 Wavelet
Next steps: Hours of research on the Internet and a bunch of tests.
First stop: Ligos Corporation. http://www.ligos.com/index.php/home/products/indeo/
Ligos Corporation bought the Intel Video Codecs from Intel and kept them up to date until Windows XP. With Windows Vista and Windows 7, however, Microsoft (yet again) made its own bold decision to develop Indeo codecs. Unfortunately they are not a complete
set. With MS installing their own codec files that are not functioning with older AVI files using original Intel Indeo Video 5.0 codec versions, Ligos Corporation now cannot even develop their own supporting codecs because it simply cannot overwrite existing
Windows 7 OS files. That's the short version of the story.
The long version can be obtained from Ligos web site directly here: http://www.ligos.com/index.php/home/support/indeosupport/
So, final question since I am sick and tired of the default Microsoft support replies of "make sure you have the latest updates, contact your manufacturer, blah, blah, ..."
When will Microsoft be providing a complete and functioning set of Intel Indeo Video 5.0 codec sets?
Why does Microsoft always decide to do something half-way instead of providing complete and functioning software packages?
Bottom line: If you need Intel/Ligos Indeo Interactive 5.0 (IV50) codecs, uninstall Windows 7, ask for a full refund, and install Windows XP Professional until such time that Microsoft can get Windows 7 right.