Windows 7 stuck on "Please Wait.." screen

Anonymous
2009-11-14T03:45:34+00:00

I recently upgraded my Acer Aspire laptop from Vista to Windows 7 Home Premium with no problems and it worked fine for about five days.  However, after restarting my computer after several automatic updates failed to install, the computer appeared to start normally , but became stuck on the Windows 7 Home Premium page with the "Please wait..." and revolving circle.  I left that running overnight, but it remained the next morning.  I then tried all the F8 options.   The "Repair Your Computer" option as a regular user indicated there was no problem, but when I tried starting the system it ended up in the "Please wait.." spiral. (I also tried to use the Administrator option, but it indicated the password, which I had successfully used earlier, was incorrect; not sure if this is related to the problem.)  All the other F8 options brought me right back to the "Please wait..." screen.    I then tried to boot from a repair disk, but this again resulted in the "Please wait..." screen.   As I can't get to the start menu, the system restore and other options are not available.   Any thoughts?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-09-01T21:24:00+00:00

Hello,

If you have this problem please do the following (even if you have the hotfix installed, which I have not found to work well or consistently):

A: If you get the "Please Wait" screen and DO NOT have another Windows PC/Server:

  1. Power off the PC hard (hold the button, pull the cord, etc.)
  2. When you power on the PC it should present you with a Safe Mode screen, Select "Safe Mode with Networking"
  3. Log into the PC
  4. Go to the Admin Tools "Services" section
  5. Locate the following services and disable them: Windows Error Reporting, Network Location Service, Network List service
  6. Power down the PC gracefully (Start, Shutdown, etc.)
  7. Restart the PC, wait a minute or two (no more)
  8. You should be presented with a login screen.

B: If you have another Windows PC/Server (network connected)

  1. PC must be on a DHCP connected LAN (needs to be network connected)
  2. Find the PC IP address/name
  3. Go to the other PC, open the Admin Tools "Services" section
  4. Select "Connect to another computer" when right-clicking the "Services" icon in the left column
  5. Locate and disable the following services: Windows Error Reporting, Network Location Service, Network List service
  6. Power down the PC gracefully (Start, Shutdown, etc.) if you can, power switch if no other choice.
  7. Restart the PC, wait a minute or two (no more)
  8. You should be presented with a login screen.

Was this answer helpful?

200+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2009-11-30T21:30:49+00:00

Istanbul94,

    If you are still having this issue then you should boot to Safe Mode with Command Prompt.  Then run the

System File Checker.

Let us know the results.

Mike - Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

63 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-03-09T14:38:52+00:00

    hi oguz, i just wanted to tell you that I have the exact same problem. I looked over in other websites for help and i believe that the problem is with the lenovo hardware. Most people that i saw that have the same problem seem to have a lenovo pc and other few people with the same problem didn't say which pc they have. 

    ps; i also bought my pc from bestbuy.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-02-29T04:11:26+00:00

    This is an extremely frustrating situation. Same here. Lenovo B570, purchased from BestBuy.

    Tried disabling the three services - Nothing changed

    Run sfc, found no problems, booted again - Nothing changed

    Does anybody know whether filing a claim with Better Business Bureau or Small Claims Court would help? We buy stuff and we cannot get help for their faulty software (Microsoft) or hardware (Lenovo).

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-02-26T00:00:53+00:00

    Yay, I did this- 

    1. Power off the PC hard (hold the button, pull the cord, etc.)
    2. When you power on the PC it should present you with a Safe Mode screen, Select "Safe Mode with Networking"
    3. Log into the PC
    4. Go to the Admin Tools "Services" section
    5. Locate the following services and disable them: Windows Error Reporting, Network Location Service, Network List service
    6. Power down the PC gracefully (Start, Shutdown, etc.)
    7. Restart the PC, wait a minute or two (no more)
    8. You should be presented with a login screen.

    and it WORKED !!

    Was this answer helpful?

    0 comments