Error "Adding the device failed resulting in an unkown error. 0x80004005" when adding Bluetooth headset

Anonymous

I'm having an issue re-pairing my Bluetooth headset with my laptop. I'm running Windows 7 Enterprise 64. I have repeated this behavior with 2 different headsets. Here's the problem:

1. I pair the headset with my laptop and everthing works fine

2. I go into Bluetooth Devices and remove the headset device

3. I then attempt to pair the headset to the laptop and receive the error

I have not been able to find anything online to help. I have spoken to the manufacturer (Plantronics) and they were also unable to help. Surely there's got to be a way to get it to pair again. I'm desperate for help. I really don't want to rebuild my machine just to get the headset to pair again.

Thanks in advance for an assistance.

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Anonymous

Hi guys,

I couldn't pair either of my two headsets to my Windows 7 machine. Here's what fixed it for me. In Device Manager, under Bluetooth Radios, I opened the properties for my radio (Broadcom 2046 Bluetooth 2.1+EDR USB Device with First Connect). Under the Advanced tab, I took the hyphen out of my radio's name. The headsets paired immediately after that.

This is a pretty serious bug considering the radio takes its name from the computer name, which is username-PC by default when you install Windows 7.

I hope this solves your problems.

Note that in order to actually use the headset, you will probably have to update your Bluetooth drivers if you haven't done so already. Go to http://www.broadcom.com/support/bluetooth/update.php

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60 additional answers

Anonymous

2016-07-24T18:51:28+00:00

as always Microsoft employee's answers are least helpful of all.
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Anonymous

2016-04-24T18:57:56+00:00

try double clicking the device in bluetooth menu and hit services and make sure the pair audio box is checked
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Anonymous

2016-04-24T18:54:48+00:00

so i double clicked on the device giving me trouble went to the services tab and clicked on audio sink problem solved try it
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Anonymous

2015-09-29T16:54:39+00:00

I have tried all those steps, I have also downloaded and installed new drivers, I have the jean vitality hbs-740 and it shows up as a bluetooth device, but when trying to connect it gives the "adding this device failed resulting in an unknown error, the reported error code is :0x80004005" error, I know the headset works because I can pair it with My phone
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