Error "Adding the device failed resulting in an unkown error. 0x80004005" when adding Bluetooth headset

Anonymous
2010-01-20T20:16:27+00:00

I'm having an issue re-pairing my Bluetooth headset with my laptop.  I'm running Windows 7 Enterprise 64.  I have repeated this behavior with 2 different headsets.  Here's the problem:

1.  I pair the headset with my laptop and everthing works fine

2.  I go into Bluetooth Devices and remove the headset device

3.  I then attempt to pair the headset to the laptop and receive the error

I have not been able to find anything online to help.  I have spoken to the manufacturer (Plantronics) and they were also unable to help.  Surely there's got to be a way to get it to pair again.  I'm desperate for help.  I really don't want to rebuild my machine just to get the headset to pair again.

Thanks in advance for an assistance.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-01-19T02:30:59+00:00

Hi guys,

I couldn't pair either of my two headsets to my Windows 7 machine.  Here's what fixed it for me.  In Device Manager, under Bluetooth Radios, I opened the properties for my radio (Broadcom 2046 Bluetooth 2.1+EDR USB Device with First Connect).  Under the Advanced tab, I took the hyphen out of my radio's name.  The headsets paired immediately after that.  

This is a pretty serious bug considering the radio takes its name from the computer name, which is username-PC by default when you install Windows 7.

I hope this solves your problems.  

Note that in order to actually use the headset, you will probably have to update your Bluetooth drivers if you haven't done so already.  Go to http://www.broadcom.com/support/bluetooth/update.php

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  1. Anonymous
    2012-09-08T11:13:06+00:00

    It works... very well... Thank you.

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  2. Anonymous
    2012-08-28T01:58:55+00:00

    Hi guys,

    I couldn't pair either of my two headsets to my Windows 7 machine.  Here's what fixed it for me.  In Device Manager, under Bluetooth Radios, I opened the properties for my radio (Broadcom 2046 Bluetooth 2.1+EDR USB Device with First Connect).  Under the Advanced tab, I took the hyphen out of my radio's name.  The headsets paired immediately after that.  

    This is a pretty serious bug considering the radio takes its name from the computer name, which is username-PC by default when you install Windows 7.

    I hope this solves your problems.  

    Note that in order to actually use the headset, you will probably have to update your Bluetooth drivers if you haven't done so already.  Go to http://www.broadcom.com/support/bluetooth/update.php

    You are my hero. Worked like a cham. Tks!!!

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  3. Anonymous
    2012-04-07T18:46:10+00:00

    If this is the only resolution, I'm hosed.  I removed all references to my bluetooth device from the registry and changed the name to lower case in the advanced properties of my bluetooth adapter in the device manager.

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  4. Anonymous
    2012-03-12T16:10:15+00:00

    Amazing, after over a year, this issue still exists, and this is the only resolution. Thanks for your post.

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