Troubleshooting browser crashes or performance issues on Windows 10
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Yesterday, I wanted to clean up my favorites in Edge (remove duplicates, remove obsolete links). In the midst of this, Edge closed without warning or error message. When I restarted Edge, it closed immediately. I could not select the three dots in the top right. It closed too quickly.
I found several possible solutions including tools in the Settings/Apps menu, other fixes involving removing and then reinstituting the %LocalAppData%\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe directory
None of these fixes worked.
When I restart Edge, it closes immediately.
How can I get it to work properly?
Troubleshooting browser crashes or performance issues on Windows 10
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The folder can be located as follows:
Note - everywhere you see "username" this should reflect your local pc account
- Window+R
- run %localappdata% ; this opens file explorer to the C:\Users*username*\AppData\Local folder
- navigate to the microsoft folder; C:\Users*username*\AppData\Local\Microsoft
- navigate to the Edge folder; C:\Users*username*\AppData\Local\Microsoft\Edge
- navigate to the "user Date" folder; C:\Users*username*\AppData\Local\Microsoft\Edge\User Data
- find the Default folder and rename this to original-folder;
- then restart Edge
This will reset Edge to a default new profile startup; if your information is syncd to Microsoft; the shortcuts and links and passwords will be restored from the Internet based on the last time it was syncd up.
This was the only solution for me that worked.
How did I discover this:
(1) in my default normal profile Edge continuously shutdown on startup; nothing worked
(1-a) - was unable to launch Edge and try any of the recommended solutions
(1-b) - was unable to initiate a Repair from Settings and Edge under Apps - yes, it did download and re-install but on launch shut down
(1-c) - I verified via TaskManager that no Edge or Edge Related Apps were running during the re-install/Repair
(2) Verified Edge worked fine on the PC via another Profile on the PC
(3) Researched the Internet (using another browser) and after 6 hours of searching found one source that stepped through the solutions; https://youtu.be/oTVTviAtYZ8?si=lCYb0eCmHld36spe
In the video, the second solution (beyond Repair) was the key that worked - at least in my case. This is outlined above.
Beyond this, Please BeCareful if youve never ever had to resolve issues using Powershell or unfamiliar with command oriented solutions or file manipluation.
Fortunately, from DOS 2.1 forward I've got some historical experience.
My logic is start simple and work into the complex as needed.
Best of Luck.
Many thanks, that solution have worked for me.
Force-close Edge and any open msedge.exe processes in Task Manager-Details.
Go to this folder:
C:\Users"your_username"\AppData\Local\Microsoft\Edge
Delete the folder named "User Data".
Restart Edge and synchronize your Microsoft and Google accounts.
In File Explorer select view/show/hidden files and app data should appear.
This worked for me just now. Thank you. I thought I'd fixed it once, but started again today. I'll keep a note for this solution going forward.
FYI, I had to go into Task Manager and end the Microsoft Edge processes before I could delete the files in the folder you listed.
Donna
I now have the same problem but now also I can't see App Data folder under user.