iCloud.com encountered an error while trying to connect to the server

Anonymous
2023-08-21T07:00:06+00:00

I get the pop-up that says "iCloud encountered an error connecting to the server". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge!

Observations

  • I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection.
  • iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection.
  • The issue does not occur at all on Firefox (irrespective of the connection mode)!

Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection.   

Thanks in advance 

Roy

Microsoft Edge | Website issues | Windows 11

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-08-26T20:13:31+00:00

Hey,

I'm just here to confirm that disabling IPv6 helped me resolve this issue.

Image

Alternatively, switching to Google Public DNS also resolved the issue as per users on Reddit. To know step-by-step instruction to switch to Google Public DNS check out this guide -- <link removed>

Was this answer helpful?

20+ people found this answer helpful.
0 comments

69 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-09-04T15:29:16+00:00

    Good morning,

    So it works in my Win10 Surface Pro with Edge fine. It is a curious issues. When I first disabled IPv6 it affected FB connection but then started working. Others are eating Firefox isn’t working either with IPv6 enabled.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-08-31T08:04:21+00:00

    I'm also affected and can confirm everything written so far.

    Here is an additional observation:

    I have iCloud for Outlook installed to sync contacts and calendar. Interestingly - and obviously independent of browsers being used - this doesn't work via WLAN with IP6 enabled.

    Via LAN there is no sync issue at all!

    Best regards

    Frank

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-08-29T21:24:59+00:00

    Thanks. Worked for me.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-08-29T15:31:42+00:00

    Yes, turning off IPv6 allowed me into icloud but not FB. Switched IPv6 back on and FB works but not iCloud. Firefox still works! This has to be an Edge issue...

    Was this answer helpful?

    0 comments