[SOLVED] Can't login on Edge anymore! (Sync issue)

Anonymous
2024-03-20T18:33:08+00:00

PLEASE READ UPDATES (4) BELOW - ISSUE SOLVED

Original Message:

Already hit restore on windows' applications and restarted my pc, but every time I open Microsoft Edge now, on the top right corner it says my account is not logged in. And when I try to do it, the pop-up window says it's loading and then just turns to all white.

Anyone can help me please? Don't want to lose my favourites, passwords and workspaces ;_;

UPDATE 21 March:

  1. already deleted all cookies
  2. already confirmed if it was an issue with the Wi-Fi
  3. already hit «repair» twice on the program
  4. already tried to add a new account (didn't work cause the issue with the popup to login is the same)
  5. already disabled all extensions and tried to login again after that
  6. my account is not blocked - in fact I can login on Microsoft with it on my phone and website (otherwise I wouldn't be able to post this question). The issue is only with logging in on the Edge browser;
  7. already deleted and reinstalled Edge.

And yes, I restarted my pc every time I tried something. What else can I do? I need to access my Edge Workspaces!

UPDATE 24th March:

  • multiple people have replied with the same issue and it seems to be some kind of bug that happened after last update KB5035853.
  • still no workaround or any feedback.
  • this issue was also posted on techcommunity and no answers to this date.
  • I am using Windows 10 Home version 22H2, with Edge version: 123.0.2420.53 (64 bits) [also trying on Edge Beta version: 123.0.2420.53]

UPDATE 25TH MARCH

  • Still waiting on confirmation from the Tech Community but it seems like I ran out of workarounds.
  • and yeah, no 3rd party issues as well. All checked and updated.
  • So if you are experiencing the same, please report the issue with as much as detail as possible on Help > Send (Alt + Shift + I) after following all workarounds as well;
  • If in the meanwhile anyone finds a solution, please share it. I would greatly appreciate it as my job is depending on it. Thank you!

UPDATE 10 APRIL:

Finally got a hold on https://support.microsoft.com/, initiated a live chat with support, and they had to install Install Quick Assist (Install Quick Assist - Microsoft Support) and they had to enter my PC and check what was wrong. They had no idea what was happening at the time (this all happened a few weeks ago - sorry for the late reply ut I had a lot of work delayed due to this error) and reinstalled Windows = issue solved.

The following day however, windows asked me to update again and the issue returned ahahahaha but I removed it, and then the following system updates didn't carry that sign in issue anymore.

Thank you all for your help and support during these VERY STRESSFUL DAYS! Hope the issue got solved for everyone!

Microsoft Edge | Profile, sync, and sign in | Windows 10

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  1. Anonymous
    2024-03-24T16:16:33+00:00

    any follow up or work-around on this issue?

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  2. Anonymous
    2024-03-24T14:47:53+00:00

    i have the same problem

    using windows 10 and latest update

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  3. Anonymous
    2024-03-23T19:02:01+00:00

    Same issue here, have reinstalled Edge but to no avail. Can't get past the white screen. Details:

    • Edge: Versão 123.0.2420.53 (Compilação oficial) (64 bits)
    • Windows: Windows 11 Pro 23H2 22631.3296 Windows Feature Experience Pack 1000.22687.1000.0

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  4. Anonymous
    2024-03-22T21:18:16+00:00

    I have the exact same issue on my computer (cannot get login to work on Edge and Word). I tried re-installing Windows 11, but to no avail. Edge and Word still will not allow me to log in. Is this caused by a wonky Windows update, and if so, can we expect a fix to be issued any time soon?

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  5. Anonymous
    2024-03-21T09:05:23+00:00

    Hello,

    Thank you for using Microsoft products and posting to the community.

    Based on the description, please try installing one of the Insider versions of Edge, and log in. Can you log into your Microsoft account?

    If you can, there is an issue with the Edge files on your system, and you can try reinstalling the Edge browser (it does not affect your profile).

    To do so, please download the regular version of Edge, then go to file explorer->This PC->C drive->Program files (x86)->Microsoft, and delete the "Edge" and "EdgeCore" folders. If there are files you cannot delete, please skip them. After deletion, use the Edge installer from earlier to reinstall Edge, and see whether the issue persists.

    Please feel free to let me know how it goes.

    Best Regards,

    Johann - MSFT | Microsoft Community Support Specialist

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