this site refused to connect

Anonymous
2021-11-08T03:43:24+00:00

Hello, I need help, someone else had this same question and a Microsoft engineer had helped them, but that was windows 10, I am using windows 11 and i want to download Fillmore Wondershare x but every time i try to enter the page to download I am given this, I used 3 different routers and my mobile hotspot and tried again, i installed the newest update to try to get it to work but I have had no luck. if a Microsoft agent see's this i will also post the results of the ping of www.wondershare.com  it was what was used to help the other person with this problem in windows 10

Pinging www.wondershare.com [127.0.0.1] with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:

 Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

 Minimum = 0ms, Maximum = 0ms, Average = 0ms

i do not have another device to compare with but i tried on both chrome and microsoft edge and i got the same results

Microsoft Edge | Website issues | Windows 11

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Anonymous
2021-11-08T18:19:43+00:00

Your pings show that Wondershare has been redirected to 127.0.0.1, which is the address of your own computer. This is a technique used to prevent the computer from connecting to specific sites. The redirection is probably in your Hosts file. Have you knowingly edited this file yourself?

You can check whether this is what happened: on the Start menu, find Notepad, right-click on it and select More > Run as administrator. Give permission, then in Notepad navigate to and open this file:

C:\Windows\System32\drivers\etc\hosts

Look for entries like 

127.0.0.1    www.wondershare.com

If you find any, disable them simply by typing a hash (#) at the start of the line, save and close the file. Then try opening Wondershare in Edge again.

If your Hosts file had been edited, do you know who or what did it if you didn't?

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  1. Anonymous
    2021-11-08T16:25:36+00:00

    cause i pinged www.wondershare.com and this was my result

    Pinging www.wondershare.com [127.0.0.1] with 32 bytes of data:

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:

     Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: 

Minimum = 0ms, Maximum = 0ms, Average = 0ms

    and to compare i pinged www.youtube.com and this was my results

    Pinging youtube-ui.l.google.com [142.251.10.93] with 32 bytes of data:

    Reply from 142.251.10.93: bytes=32 time=48ms TTL=106

    Reply from 142.251.10.93: bytes=32 time=51ms TTL=106

    Reply from 142.251.10.93: bytes=32 time=51ms TTL=106

    Reply from 142.251.10.93: bytes=32 time=56ms TTL=106

    Ping statistics for 142.251.10.93: 

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds: 

    Minimum = 48ms, Maximum = 56ms, Average = 51ms

    I see a difference in the bottom line of each result

    i also tried on my borthers laptop and it downloaded the setup

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  2. Anonymous
    2021-11-08T16:17:30+00:00

    hi greg,

    I have downloaded firefox as well and on that i am given (in the picture)

    i reset my browser and restarted my wifi router and tried switching of my firewall.

    i did a dns flush and alot of the things u suggested in one of your first treads but they didnt work either

    do you think i need to reset my host file cause that is what helped the person who had this problom on windows 10

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  3. Anonymous
    2021-11-08T07:33:41+00:00

    It says it doesn't connect via https: which is probably the issue since most browsers require it now for security reasons. That's why I keep asking if you've tried all other browsers. Please go back to the top of the thread and try everything but this time report back details for each so I know what else to suggest.

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