360 videos in WMR not working

Anonymous
2020-08-02T21:06:31+00:00

Hello,

I'm having issues with the new Microsoft edge playing 360/vr videos in WMR. First of all, to get an option to play vr video I have to go through that app "360 videos" in the cliff house. Finding a 360 video via youtube in edge directly doesn't work because the goggle icon on the bottom of the screen is missing. However, if I start any of the offered 360 videos via the cliff house 360 video app, that opens youtube video in the edge, and now the goggle icon is present. This allows me to play VR videos, but really this doesn't work either because the videos are very choppy. I did not have this issue prior to the new edge installation. I'm using Samsung Odyssey+. Any suggestions to solve this issue?

Microsoft Edge | Audio and video playback | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-06-14T15:49:30+00:00

After looong trial and error,.....

Start with a reboot, Googles HDMI connected, USB disconnected (after completed boot),....plug in Goggles (USB), .......

Make sure Mixed Reality Portal NOT running and controllers are not connected to your computer (bluetooth)

On Desktop, run Microsoft Edge> go to youtube select a 360 video, you'll see the Goggle Icon , click it to enter VR,

now Mixed Reality Portal will start, ....put on your Goggles and enjoy the video.

After that you can select any other 360 video and it will work as long as all control stays with the desktop.

REPEAT:

All control has to stay with the desktop, otherwise it will not work.

Controllers have to stay disconnected, otherwise it will throw you back into the Cliff House

Hope this helps, and please,.....Microsoft,.....GET IT FIXED !!!

My setup:

Samsung Odyssey+

Win 10 v21H1 (Os Build 19043.1055), i7-9750H, Nvidia RTX 2060, 32GB

(All latest Drivers)

Was this answer helpful?

8 people found this answer helpful.
0 comments

115 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-06-13T05:12:26+00:00

    Hi Frank, to help us narrow down to see if this is a 360-video issue or WebXR issue in general, can you try out this WebXR experience in the Edge browser to see if you can get it to show correctly in your headset? Immersive VR Session (immersive-web.github.io)

    This link works when opening in Chrome but not when opening in Microsoft Edge.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-06-12T10:57:54+00:00

    , ill check irt out and get back to you next week, thanks tee

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-06-12T10:31:03+00:00

    Sorry for the delayed response. Do you mind sharing some details of what you're observing, to make sure I chase down the correct symptoms? Edge version # would also be useful.

    Thanks

    Arvind

    Hi Arvind, in the post from jan 29th in this thread you see a video of what is happening, black screen and 4 spinning balls when I open a VR video.
    Latest Edge version installed.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-06-11T18:10:38+00:00

    Hi Tee158, the "top & bottom" issue is fixed in March, can you try that again and let us know? Thanks.

    Was this answer helpful?

    0 comments