New Edge browser can't play videos

Anonymous
2020-02-26T10:39:00+00:00

I downloaded and set up the new Microsoft Edge browser this morning. I meticulously went through all the settings, ensuring i have it set up the same as what was currently in Edge - no issues there.

However, on clicking the shortcuts saved in Edge to go to my various content sites, I realised none of them can play video content. I have favourites saved for: YouTube, Amazon Instant Video (Prime Video), Netflix, BBC, PinkBike (videos embedded from YouTube normally). BBC videos play, but have no sound. None of the others work at all - they all come up with their own error codes!

I haven't changed anything on my PC. I was watching Netflix, saw the recommendation for 'New Edge', paused my video and installed it. When i went to re-open Netflix and continue, that's when I first realised there was an issue. I tried testing the issue in the Android app, but Edge opens the appropriate app rather than running it it's browser - so I can't yet comment on the Android app version of 'new' Edge.

Microsoft,

Please have a look at this soon. Do you have any settings somewhere that I have missed? I came to Edge from Chrome, as you have made some great improvements. I will have to go back if i can't play video though.

Regards,

Dave

Uodate: Jun 2020 

I gave edge another try a couple of months ago and I can now watch everything from YouTube content, Netflix and amazon video. I haven't changed any settings, it just works now. Edge has been updated a couple of times and I wonder if there is anything that was included to fix this issue. Not sure, but it works now, so I'll be using it as a browser again.

Microsoft Edge | Audio and video playback | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

47 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-02-03T03:37:09+00:00

    Hey Jack Littley, I just figured out the issue with playing anything having to do with Amazon video. Then again it could be a coincident but I think not, early in January Adobe Flash player was turned off and we where to uninstall it or when browsers update it would be removed. Seems that all happened to Edge because when I go to Chrome all video's play. Oh well luckily there are options for I don't care to use Chrome for videos and don't have to watch "Prime" on Edge or anywhere else. Hope this helps.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-01-13T00:32:03+00:00

    mine was working fine three days ago. the next day when I brought it up, I had no sound. the next time I brought it up I got the Cant Play this Title Message. It hasn't worked for three days. Really troubling.

    HBOMax works fine on Firefox and Safari. i hate to have to change browsers  for different sites. this is a pain

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-10-13T01:42:27+00:00

    I had the same problem and at first gave up and just used google chrome. Well i wanted to use Edge exclusively so tackled it again today, i had to go to site permissions and add Netflix.  Works.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-09-05T22:05:20+00:00

    FIOS tv gives error message when I click 'watch' on any movie /news channel/weather...anything......error message is ' DRM: no license server URL specified!'. FIOS tv works ok on chrome and Firefox but not on Edge.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-09-05T21:03:51+00:00

    Cheers Toby - I didn't know about this setting but when I looked, it was set to balanced anyway. I'll keep looking. It's a shame Microsoft have left such an important part of web browsing to be so complicated. It just pushes users to Chrome.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments