Edge on iPad Pro 12.9 (1OS 14.4.1 and up) indefinitely non-responsive when tap on address or tab bar areas

Anonymous
2021-05-06T14:19:11+00:00

I have uninstalled and reinstalled, cleared cache, etc. Works when I use an external keyboard and mouse (bluetooth and Magic Keypad), but touch causes lockup. Happens on both regular and in-private tabs.

Anyone have any experience with this?

Microsoft Edge | Browser crashes or stops working | iOS

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Anonymous
2021-05-12T17:21:12+00:00

Hello,

Thank you for taking the time to report this difficulty, as I understand that would be a frustration to encounter. I'm Ben, a Community Manager for Microsoft Edge, and I'd be glad to look into this matter so that you can be back on the browser and typing smoothly.

The team is currently investigating a potential fix for this, and I'd like to invite you to test it. Testflight is an app for testing updates. You're welcome to download the new Microsoft Edge update through Testflight using this link. Once you do, please let me know if this issue is fixed or whether it continues. This information will help us to resolve the issue and would be greatly appreciated.

I definitely understand how important a smooth experience on a browser can be, and I want to thank you for your patience as we've investigated it. With your help, we hope to improve the Microsoft Edge experience further. Please let me know if you have any other questions, and I wish you all the best!

-Ben

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  1. Anonymous
    2021-05-20T18:03:17+00:00

    Thank you so much for reporting this. I was having the same problem. Searching leads me to your posts and I found the culprit.

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  2. Anonymous
    2021-05-16T17:46:48+00:00

    Hi Ben,

    I installed the test version and it did fix the floating keyboard issue on ipad. Look forward to the next official release.

    Thanks,

    Alberto

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  3. Anonymous
    2021-05-14T16:35:19+00:00

    Hello,

    Thank you for taking the time to report this difficulty, as I understand that would be a frustration to encounter. I'm Ben, a Community Manager for Microsoft Edge, and I'd be glad to look into this matter so that you can be back on the browser and typing smoothly.

    The team is currently investigating a potential fix for this, and I'd like to invite you to test it. Testflight is an app for testing updates. You're welcome to download the new Microsoft Edge update through Testflight using this link. Once you do, please let me know if this issue is fixed or whether it continues. This information will help us to resolve the issue and would be greatly appreciated.

    I definitely understand how important a smooth experience on a browser can be, and I want to thank you for your patience as we've investigated it. With your help, we hope to improve the Microsoft Edge experience further. Please let me know if you have any other questions, and I wish you all the best!

    -Ben

    I can also confirm the beta is working for me as I am using the floating keyboard on Edge to type this.

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