I just recently upgrade my phone from iPhone XR to an iPhone 13 mini - my Edge browser no longer works. I get the following message: "You're not connected. And the web just isn't the same without you. Let's get you back online! Try : Turning off airplane mode ---> (phone is not on airplane mode - did turn it on and back off). Turning on mobile data or Wi-Fi ---> did both of those Checking the signal in your area --> I have full cell and wifi signal ERR_INTERNET_DISCONNECTED I have deleted it and reinstalled it so I definitely have the most up-to-date version 102.1245.33. I have tried clearing all the cache, cookies etc. My iPhone 13 mini is brand new and also had the most up-to-date verison of software iOS 15.5. I use Edge as my default browser on all my devices - can you please tell me what I should do to get this fixed?

Hi ChelseaD3825, Have you tried restarting/rebooting your phone to see if that solves the problem? If not, you can follow the steps from this support article to restart your iPhone 13. Eric

Good Day ChelseaD3825, -How did you re-install the Edge in your device? Does it happen to all the sites you are trying to access in Edge? Can you please try to access a different website if you are getting the same error. If it does the same , try to uninstall it completely and re-install it back one more time. Have a wonderful day ahead and stay safe. Sincerely, Carlo T.

Microsoft Edge on iPhone 13

Anonymous

I just recently upgrade my phone from iPhone XR to an iPhone 13 mini - my Edge browser no longer works. I get the following message:

"You're not connected.

And the web just isn't the same without you. Let's get you back online!

Try :

Turning off airplane mode ---> (phone is not on airplane mode - did turn it on and back off).
Turning on mobile data or Wi-Fi ---> did both of those
Checking the signal in your area --> I have full cell and wifi signal

ERR_INTERNET_DISCONNECTED

I have deleted it and reinstalled it so I definitely have the most up-to-date version 102.1245.33. I have tried clearing all the cache, cookies etc. My iPhone 13 mini is brand new and also had the most up-to-date verison of software iOS 15.5.

I use Edge as my default browser on all my devices - can you please tell me what I should do to get this fixed?

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Anonymous

2022-06-15T15:06:05+00:00

Hi ChelseaD3825,

Have you tried restarting/rebooting your phone to see if that solves the problem? If not, you can follow the steps from this support article to restart your iPhone 13.

Eric
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Anonymous

2022-06-06T03:27:19+00:00

Good Day ChelseaD3825,

-How did you re-install the Edge in your device? Does it happen to all the sites you are trying to access in Edge?

Can you please try to access a different website if you are getting the same error.

If it does the same , try to uninstall it completely and re-install it back one more time.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.
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1 person found this answer helpful.

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