videos in windows edge keep stopping and restarting

My patience has run out with Microsoft on this issue of MSN videos restarting. While I really had gotten used to the MS Edge Start (MSN) look, I can't tolerate this issue anymore. I found that Google News has updated to a new look and it appears pretty good (better than my.yahoo). I switched my Edge Start, Home, and New Tabs pages to Google News. In order to change the New Tabs page, you need to load the 'custom new tabs' extension.

I strongly suggest others who are frustrated with this video restarting issue to also abandon MS MSN page. If many do that, maybe MS will pay attention and fix the damn problem.

Sorry for the late reply.

Can you try to perform Clean Boot. If the issue doesn't persists in clean boot it means the issue might be caused by a non-Microsoft program. Refer to this link.
https://support.microsoft.com/en-us/help/929135...

Let me know how it goes.

Thanks.

I do not see how it could be caused by a non-Microsoft program. It only happens on Edge. It happens on a both a Dell computer and an HP computer. The HP was bought from Microsoft Store in San Francisco - figure that one out.

The video goes for a time (most of the time it's a little over a minute, but it can be 5 seconds, 30 seconds, any amount of time) and then starts over. Occasionally it just stops. The computer and the mouse are on the table - and I do not touch them. I have often wondered if it could be attributed to static electricity, but it is too consistent (it would not continually do it between 1:15 and 1:20). Also, it happens in both summer and winter (there's much more static electricity in the winter here, but not in the summer. This has been an issue for well over a year; I have taken all of the recommended steps, and none have worked. Sadly, the only thing that works is using Chrome or another browser... sorry, but it's the truth.

Thanks for the update.

I think the frustration is often not related to genuine time required to resolve... it's already present because of the foolishness that goes on for months prior to genuine acknowledgement.

The months where Service Agents deny a problem, and fail in ANY manner to recognise the expertise of those raising issues that is often glaringly obvious in the detailed notes and troubleshooting already done to determine that it requires MS itself to act.

Being told to reboot your machine or other steps that show total ignorance of the problem, that no effort to read what has been done etc ... this is why people get frustrated.

To add to the current state of affairs: On Windows 10, and Windows 11 using Edge latest version on machines of completely different CPU, GPU, chipset, RAM manufacture, I find that ALL videos played will reset and restart at 1.05 min mark. EVERY TIME.

I am located in Australia. I have zero issues of local latency and bandwidth is over 15MB/sec

People reporting different time stamps for this event makes me query if it is an issue with buffering and the way MSN is flagging buffered content in edge.

The knowledge that other sites do not demonstrate this issue suggests it is specific to the MSN page and Edge. Have MS tried to do something "Special" with edge and its own pages to get a leg up over others? That seems like the sort of thing you would do as a Company... and maybe it's not working :P

“Use hardware acceleration when available” already turned OFF. Turned it on just to see what would happen and it still stops and starts over with it turned ON or OFF.

Thank you for response. I did the three things you suggested and no difference. Still stops and restarts videos.