My collections have disappeared, how do I recover them? Where is the "Get Started" button for Collections?

Anonymous

I turned my computer on today, accessed Edge, went to Collections, and discovered that none of my saved items under Collections headings are available, they have disappeared. Previous Help articles say to click on the "Get Started" button -- I do not see the button. Where is the "Get Started" button on the Collections sidebar. Please help, I have important items in Collections which I need to access today. Thank you.

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Anonymous

Here's what I did:

-I browsed to: edge://sync-internals/

-Located "collections" at the bottom and saw my number of collections at 128.

-I clicked the three dots and created a new profile in edge browser and it generated as "profile2" (yours may different, like profile3)

-Went to C:\users\*****\AppData\Local\microsoft\edge\userdata\default\ in File Explorer

-Closed the browser

-Copied the "Collections" folder within that default folder

-Pasted the "Collections" folder into "profile2" of "userdata" (C:\users\*****\AppData\Local\microsoft\edge\userdata)

-Opened the Edge browser

-I clicked the three dots again and opened my original profile and clicked the settings wheel and selected "sign out" on the next page that came up.

-I checked "clear favorites, history, passwords..... from this device". Finished the prompt and signed out.

-This is the most important step: I went back to the home page of the browser in my newly created profile "profile2", clicked the three dots again and signed in with my original profile's credentials (email and password) while in "profile2".
-The browser did a full sync (took a minute) and kept the pasted collections from "profile2" which then all magically became my new original profile.

My collections are now synced across all of my devices, I've confirmed.

I've also saved the original "Collections" folder in safe place in case this happens ever again.

Daniel Stewart

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74 additional answers

Anonymous

2024-01-28T05:19:57+00:00

hello questions I see collections 1 file and type this file explorer. But now what do I do? I am lost I deleted a big big big collection birthday card I am used a desktop computer window 11. and need it back edge browser is newest one updated yesterday, I think. thanks Linda *** Email address is removed for privacy ***

%LocalAppData%\Microsoft\Edge\User Data\Default\Favicons

If the in file explore and open app and asked what program app to open it with? what do I do? Collations are open side panel. too.
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Anonymous

2023-12-31T12:22:58+00:00

I have a similar problem as identified above. My collections have disappeared. I applied step1 and found the collection was present and running, but I cannot get the collections to appear in the Instagram app. I have all the saved photos, but no collections. What I have is a mass with no organization.
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Anonymous

2023-11-20T21:03:17+00:00

Logged in today (11/20/2023) and my Collections are gone, too. Very upsetting. I shouldn't have to be a "tech whiz" in order to fix this. I had an incident a few months ago when I couldn't find my Collections. It appears Microsoft Edge or Whatever/Whoever removed them. The next day or so, however, lo and behold they were back. Apparently lots of people complained about this and Microsoft simply fixed it with no "techspeak" needed to be understood and no need to be fluent in doing computer operations. It was just. Simply. Fixed. Please don't remove this Collections feature and don't assume everyone on the web has sufficient tech knowledge to understand how to fix it or why the problem showed up in the first place. If any responses to my question are hostile/shaming/bullying, etc, you will be blocked. Your help would be greatly appreciated. Thank you very much. :)
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Anonymous

2023-11-02T21:16:10+00:00

I turned my computer on today, accessed Edge, went to Collections, and discovered that none of my saved items under Collections headings are available, they have disappeared. Previous Help articles say to click on the "Get Started" button -- I do not see the button. Where is the "Get Started" button on the Collections sidebar. Please help, I have important items in Collections which I need to access today. Thank you.

Very simply, there's a toggle under Customize Toolbar in edge settings somewhere, searched for it in setttings and had it checked off for some reason
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