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Please don't send me to the Community page. After uninstalling and reinstalling the radio, the computer now shows I have no Bluetooth at all. I already tried everything (Device Manager, etc.) I have Sony WF-1000XM3 earbuds. I'm running a 64-bit O/S. I'm running W10 version 21H1 (OS Build 19043.928)
I bought a dongle (USB 4.0). The file manager doesn't recognize the drive. It looks like my computer isn't granting permission to the flash drive, although the port works fine with everything else. When I view the properties on the Realtek Bluetooth 4.0 Adapter, the device status indicates it's working properly.
Should I start all the Bluetooth functions that are currently on manual and put them on automatic? I uploaded the Bluetooth Audio Receiver and cannot open a connection: those options are grayed out and it's on idle. Are there other troubleshooting options I can do to fix the problem in case this doesn't work?
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I see the Sony WF-1000XM3 are designed for mobile devices so maybe that why you having trouble for Windows 10 Insider, Sony don't make software for them to use on Windows 10 devices.
Although they are Bluetooth I am not sure if both controller and connected device can talk to each other, just my thoughts.
Can you remove the Broadcom device and make sure Bluetooth device that came with the motherboard is enabled in the bios, then make sure the drivers are installed ( get the drivers from the Asus's site), then check the device manager to see if it is working, if it is then try and connect your earplugs to it.
It hard to figure out if its a problem between the Bluetooth hardware and the operating system or is it a problem between the Bluetooth device and the device you are trying to connect which is the ear plugs
You appear to need some chipset drivers. The ASUS download site is bad about hiding different drivers in the same grouping.. make sure and show all to find additional drivers.
Have you disabled the Realtek Bluetooth device? If this is an ASUS motherboard or system, can you give us the model number?
You ear buds are Bluetooth 5.0. Maybe the new build version does not like 4.0.. Bluetooth dongles are not very expensive, you could probably get a 5.0 or 5.1 one fairly cheap
Device Manager will not find drivers.
They will either show in Windows Update
or you go to the Manufacturers web site.
You seem to be on the Beta Channel if you are
on 19043.928.
Build 19043.962 came out on 4/19.
Not sure, but for example, I have 2 Bluetooth mouses,
but each has to be paired to its own device using that
mini USB Receiver.
The good news is that I just got updated to .962 And now for something completely different...
Bluetooth still won't work. I verified I have no components model BCM20702A0. I searched for drivers on Microsoft's and Asus' websites. I uninstalled and reinstalled Windows 10 per Microsoft's suggestion. (That's what backup is for, right?)
Before I reinstalled W10, the BCM20702A0 "device" appeared under Bluetooth with a ⚠️. After I reinstalled Windows, the "device" now shows up under "Other devices." I don't see my earbuds listed in the Device Manager, but they show up in Settings->Devices. I verified all Bluetooth services were running.
Turns out this is a common Windows 10 issue. At least I have my Android... 🤷 Any ideas?