Insider Dev Builds of 21H2 and Windows 11 fail to boot on an Asus ROG G703GXR

Anonymous
2021-07-03T19:52:10+00:00

I've tried just about every release of 21H2 as well as the new release of Windows 11.

So far, they all react the same way.

Download works fine.

Update during restart works fine.

If further updates need to install, that boot sequence works fine and updates continue to install.

Once it reboots with no further updates to install, the post finishes, there is a bit of disk activity after the post before the spinning circle of dots would normally appear.

That is as far as the boot goes.

It just hangs there, indefinitely.

I've left it sit there for over 48 hours to no avail.

My only recourse is to physically power off the laptop, wait, turn back on and the upgrade is rolled back to the 21H1 installation I am running from the insider beta channel.

The G703GXR is a desktop replacement laptop.

It runs an Intel Core i9, 9980HK, 8 core (2.4Ghz to 5Ghz).

It also has an NVidia RTX 2080.

64GB RAM, 8GB VRAM

1 x Samsung 970 Pro 512GB NVMe for boot.

2 x Samsung 980 SSD 1TB (part of storage space)

1 x Samsung 860 QVO 2TB (part of storage space)

2 x Samsung 970 Pro 512GB NVMe inside ROG ESD-S1C USB-C enclosures.

I've checked and triple-checked all the CMOS/UEFI settings, trying different combinations.

I've gone as far as re-installing from scratch using the 21H1 USB ISO image (which cost me my W10 Pro for Workstations digital license when not all the devices matched the prior install).

I then attempted the 21H2 and W11 insider previews again, same hang at the same place.

What are the differences in the boot sequence for 21H2 and W11 from 21H1?

Is there a way to get any logs or debug information from the boots?

Windows Insider program | Windows Insider preview | Install, activate, and Windows update

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  1. Anonymous
    2021-08-27T20:43:16+00:00

    Memory checks out fine.

    I've tried it with and without Sophos installed.

    With windows defender alone, same result.

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  2. BryceSor 5,500 Reputation points Volunteer Moderator
    2021-08-27T20:14:22+00:00

    If it were my computer I would test the memory first, I would use the ISO W11 from Insider downloads and clean install my chosen hard drive by wiping it clean and starting fresh.

    Only have what is needed for the clean install so disconnect any external devices.

    I see you are using Sophos antivirus which can interfere with Insiders install/ upgrades, most people using Insider installs' use MS security.

    These two driver packages are being blocked for whatever reason, so maybe see what they are for and check but it is one of the reasons I would clean install.

    <DriverPackage Inf="oem1.inf" BlockMigration="True" HasSignedBinaries="False"/>

    <DriverPackage Inf="oem0.inf" BlockMigration="True" HasSignedBinaries="False"/>

    If you do try again and it doesn't work note the time when the computer has the problem as it makes it easier to locate with the different files using Setup logs by time.

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  3. Anonymous
    2021-08-27T06:47:06+00:00

    Considering that Microsoft changed either the boot loader or the driver init section from 21H1 to 21H2 and W11, a fix for what they broke should be forthcoming.

    The gxr is factory oc'd, and without running an ASUS OC utility, nothing can be changed. I run mine at factory defaults for all timings.

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  4. Sumit 44,316 Reputation points Volunteer Moderator
    2021-08-27T06:09:22+00:00

    I see the error code was 1900101-20017. This is one of those which are difficult to troubleshoot as the logs do not pinpoint what exactly happened when the update hung. I have had success with users on Windows 10 where updating BIOS had helped, but I see that yours is on the newest one(G703GX has an updated one 313 though).

    Does your laptop support overclocking? If so, is it enabled when you update, including the XMP profile?

    Can't update my windows OS to newest version. Error 0xC1900101 - - Microsoft Community

    Windows version 20H2 can't be installed - Microsoft Community

    I don't see a reason why the fix should not come from Asus end rather than MS.

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  5. Anonymous
    2021-08-27T05:31:47+00:00

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