Rewards Account Suspended without Explanation and Unable to Contact Rewards Support

Anonymous
2023-12-05T06:13:28+00:00

I have found out that my Rewards account was suspended today. I was not given notice, nor explanation, and since I'm not one who is constantly checking my rewards, I'm not sure how long this was going on. What I remember is that I had something of around 50k points, as I would use Bing pretty liberally.

This is the message I get when going to my Rewards dash:
Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement, which may include, but is not limited to:

  • Maintaining multiple user accounts per household
  • Opening more than one user account per individual
  • Residing outside of the supported regions
  • Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address
  • Using a service intended to confuse your true IP address or your location
  • Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards

Learn moreabout the Microsoft Rewards program

I have tried contacting Rewards support, but it informs me that because I'm not following the rules, I can't contact support. All the message boxes are grayed out and I can't type in them. So I can't ask what I'm not following, nor can I ask for an appeal in case I tripped over a terms of service without knowing, or if it was just a glitch. I don't even know if I actually did violate ToS, as reading over the rules, it's not presently clear what I might've done. If I actually did something that I'm not inclined to correct, I would at least like to know.

(I have had the Rewards account for quite a while, and this is the first time any issue came up.)

I have contacted Microsoft Support, but they had no jurisdiction over Rewards, so they couldn't tell me what I was looking for. They directed me here.

I just want to know: What did I do wrong, was it legitimate, and if/how I can correct it.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-01-03T14:23:41+00:00

    Same for me, was working yesterday, today is suspended, I have had a Xbox account for over 20 years too, no explanation as to why it’s suspended, I’ve not used VPN and don’t even play multiplayer games, only single player, to have cheated or used bots etc

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  2. Anonymous
    2025-01-03T13:05:20+00:00

    I didn't do anything like what is VPN I didn't even know that word

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  3. Anonymous
    2025-01-03T12:27:53+00:00

    This just happened to me, and I only earn points through playing on my Xbox, so I'm doubly confused and majorly angry

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  4. Anonymous
    2025-01-03T09:59:48+00:00

    Then how to solved this problem

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  5. Anonymous
    2025-01-03T09:48:08+00:00

    I've had the same problem, rewards tab doesnt appear on the mobile app or the pc app and on the xbox it just says there is an error. Logging in to the website says my account has been suspended and gives a list of things i have possibly done wrong but i can't see any that may apply to me. I don't even collect that many rewards but the occasional five pounds off a game coupon is one of the few reasons i maintain the subscription

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