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The automated responses on the support site ask me to create a Service Request, which I have done multiple times over the past 2 months. Yet no one responds to the requests. It feel like the requests go into a black hole. How can I speak to someone on the phone at Microsoft Rewards about an issue?
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yeah, Microsoft have been categorically awful here. I have been doing all the work of moving my cloud storage away from them so I can close out the rest of my subscriptions after this nightmare.
Last month I opened another ticket and received a real answer, telling me that there was still an open spot ticket, so I replied back to that older ticket. That agent simply replied that I would most likely be better off contacting this support page.
Can you believe that? I was actually happy, and thinking that the agent who was doing that older support ticket was actually looking into the issue... WRONG.
She, I guess, was reminded that the ticket that was not closed out, should immediately be closed out, So she could move on to some other sucker.
Ahh, Microsoft, thanks for all of the help over the last 5 months. I look forward to never actually being helped.
I was going to just cancel the account, but it is attached to my Hotmail account. Deleting the Rewards account would totally delete an email account that I have had for at least 15 years. I am glad I noticed that before cancelling. Also, I have tried changing email addresses on the Rewards account, but Microsoft never forgets email addresses associated with the Rewards Account.
Good luck moving forward.
I have been escalating the complaint to the better business bureau to hopefully shine more of a light on this failure.
After seeing what I'm witnessing, I have to admit that you may be right. For two months I doubted it, but now that I'm into month number 4, I think you may be on to something.
I would feel differently if even one person in this string would report that things have cleared up for them. Unfortunately, people like us are just sent here to become frustrated.