Seems that for the past week Microsoft Rewards has not been working/stable. I've submitted multiple feedback requests looking for answers and havent been provided any resolutions. Daily Search points - I've had issues getting my max points of 170, it seems that each search isnt being counted any longer and no matter what I do I cant seem to get over 150pts/170 for searches. the Daily Set rewards - I cant seem to get the Quest rewards to complete, it wont let me complete the last 2-objectives even though I am searching as its asking me to. I've had issues with the Mobile search points and went nearly 4-days without earning any mobile search points and when I reached out to get help i was told "thats how its supposed to work" What do you mean thats how its supposed to work? If I am not able to earn points why offer me the ability to earn them? I think your rewards staff needs extra training as they dont seem to even be able to understand the issues, let alone provide solutions. The Microsoft Rewards platform has become increasingly difficult to use or rely on effectively and the user experience is getting worse. 12/28/2023 Update I've given up on using Edge. Its slower and there is no reason to use it. once i hit my current reward balance I am caching out going back to Chrome/brave.

Rewards is broken again. After a brief fix, now after doing 2 or 3 searches, it no longer accumulates the 5 points per search that it's supposed to. Also, rewards on the Edge browser on my iPhone no longer accumulates points on searches. Reading articles at 3 points per article continues to work. Daily quizzes and extra points also work. Search does not.

I'm unable to redeem my, as well. I've had the same account for many years, and I have been redeeming points for years with no problems, but last time I tried, back in Nov. '23, I kept getting an error message that "there is a problem with your account". I dutifully contacted Microsoft Support, and they opened a ticket. I responded to every request for information they made... all my info; screen shots, you name it, to 3 or 4 different reps, often having to repeat info that I had already submitted! I tried everything they suggested, with no results. Finally, 3 months later, I received an email saying the issue had been resolved, and that they had closed my ticket (without even waiting for me to try it, to see if that were so!). I went to try and redeem and it still had the exact same issue they said they'd fixed! Now, I am faced with having to start all over with yet another ticket, and go through all of this aggravation and frustration again, with probably another 3 month wait ☹. I am not going to hold my breath that it'll be truly fixed after that one, either.

I'm having an issue where the daily set points won't accept. When i click on one of the daily sets, the points on the site and on the web are 3 points apart. I did everything in my power, but it won't add up once!

I feel your pain and suffering! I'm very diligently on earning both my mobile and xbox points. Over the last three and a half months, im unable to get the special features rewards on the Xbox and when they get back to me the 2xs they did which was over a month each time no solution and no reimbursement for lost points on there end. Now I cant do my daily rewards either on mobile or xbox with having to do hard reset to earn 4 searches. It takes forever, but so does Microsoft Rewards and they haven't fixed my past issue im not confident they'll fix this serious problem. For you if you haven't tried this after you do the rewards on your phone with bing and then your Xbox rewards, then go sign in on your pc and you should be able to earn the extra 20 points. I used always get those points, but they constantly make things more difficult and lower the points we get in general, its sucks! Hang in there, I still believe there is some people who work for Microsoft who want to help, hopefully you get them as do I. I really empathize with you!

Microsoft Rewards: Daily points issues

Anonymous

Seems that for the past week Microsoft Rewards has not been working/stable. I've submitted multiple feedback requests looking for answers and havent been provided any resolutions.

Daily Search points - I've had issues getting my max points of 170, it seems that each search isnt being counted any longer and no matter what I do I cant seem to get over 150pts/170 for searches.
the Daily Set rewards - I cant seem to get the Quest rewards to complete, it wont let me complete the last 2-objectives even though I am searching as its asking me to.
I've had issues with the Mobile search points and went nearly 4-days without earning any mobile search points and when I reached out to get help i was told "thats how its supposed to work" What do you mean thats how its supposed to work? If I am not able to earn points why offer me the ability to earn them?

I think your rewards staff needs extra training as they dont seem to even be able to understand the issues, let alone provide solutions.

The Microsoft Rewards platform has become increasingly difficult to use or rely on effectively and the user experience is getting worse.

12/28/2023 Update

I've given up on using Edge. Its slower and there is no reason to use it. once i hit my current reward balance I am caching out going back to Chrome/brave.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Yesterday I heard back from Microsoft Rewards Support and this was a much more useful reply.

The instructions support provided (even though I had already done this several times in the past) asked me to clear portions of the cache for both PC and Mobile (see below).

After clearing my cache this time around on both devices I tried the quiz completion and the Search and Earn again.

For both yesterday and today both worked eventually. The Quiz in the Daily Set completed correctly on PC therefore completing the Daily Set.

The Search and Earn was still intermittent in it's counting each search (yesterday for PC I needed 42 searches to hit 90pts and 45 Mobile Searches to hit 60pts. Today for PC another 42 searches to complete 90pts, and for Mobile 53 searches to get 60pts). Even though these points are still a little hit or miss I was able to confirm over two days the Rewards System is getting back on track again.

Below is what Support recommended I do to solve the issues we are having and over the last two days at least this has. I cleared the cache and allowed the changes that Microsoft have made to the system run correctly.

Note

I went a step further when clearing the cache as I selected;
Time Range as 'All Time' and selected
Browsing History
Download History
Cookies and other site data
Cached images and files
Autofill form data and
All data from the previous version of Microsoft Edge

(Same cache clearing settings that are available on Mobile Edge)

Microsoft Support recommendation:

Windows Edge:

1.Launch Windows Edge

2.Press Ctrl + Shift + Delete button on your keyboard simultaneously

3.Make sure to check the following items on the list: Browsing History, Cookies and Saved website data, Cached data and files, Form data, and Download history

4.Click Clear button

5.Close all browsers and re-launch your browser

For mobile:

Open the Internet browser and tap the Menu button (⋮). If your device has a physical Menu button, you can press it instead.
Tap "Settings" in the menu.
Tap "Privacy & security."
Tap "Clear cache" at the top of the menu.

Hope everyone here finds this helpful and can resume their Reward point collection again.

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101 additional answers

Anonymous

2024-03-27T14:36:28+00:00

Rewards is broken again. After a brief fix, now after doing 2 or 3 searches, it no longer accumulates the 5 points per search that it's supposed to. Also, rewards on the Edge browser on my iPhone no longer accumulates points on searches. Reading articles at 3 points per article continues to work. Daily quizzes and extra points also work. Search does not.
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Anonymous

2024-02-21T22:21:42+00:00

I'm unable to redeem my, as well. I've had the same account for many years, and I have been redeeming points for years with no problems, but last time I tried, back in Nov. '23, I kept getting an error message that "there is a problem with your account". I dutifully contacted Microsoft Support, and they opened a ticket. I responded to every request for information they made... all my info; screen shots, you name it, to 3 or 4 different reps, often having to repeat info that I had already submitted! I tried everything they suggested, with no results. Finally, 3 months later, I received an email saying the issue had been resolved, and that they had closed my ticket (without even waiting for me to try it, to see if that were so!). I went to try and redeem and it still had the exact same issue they said they'd fixed! Now, I am faced with having to start all over with yet another ticket, and go through all of this aggravation and frustration again, with probably another 3 month wait ☹. I am not going to hold my breath that it'll be truly fixed after that one, either.
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Anonymous

2024-02-20T00:00:26+00:00

I'm having an issue where the daily set points won't accept. When i click on one of the daily sets, the points on the site and on the web are 3 points apart. I did everything in my power, but it won't add up once!
Was this answer helpful?

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Anonymous

2024-02-16T20:00:23+00:00

I feel your pain and suffering! I'm very diligently on earning both my mobile and xbox points. Over the last three and a half months, im unable to get the special features rewards on the Xbox and when they get back to me the 2xs they did which was over a month each time no solution and no reimbursement for lost points on there end. Now I cant do my daily rewards either on mobile or xbox with having to do hard reset to earn 4 searches. It takes forever, but so does Microsoft Rewards and they haven't fixed my past issue im not confident they'll fix this serious problem. For you if you haven't tried this after you do the rewards on your phone with bing and then your Xbox rewards, then go sign in on your pc and you should be able to earn the extra 20 points. I used always get those points, but they constantly make things more difficult and lower the points we get in general, its sucks! Hang in there, I still believe there is some people who work for Microsoft who want to help, hopefully you get them as do I. I really empathize with you!
Was this answer helpful?

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