What is happening with Rewards?!

I have submitted several tickets about issues on mobile and on PC and I get no response at all. Microsoft points have changed. They lowered the amount and added delays to your searches to get any credit. The program has become barely worth doing anymore. They took away the edge bonus which is great because Edge is a piece of sh##. Now they have lowered the points and xbox quest numbers so low it hardly makes spending the time worth it. People should abandon Edge and BING and start using the other really great browsers available out there. And submitting a ticket is the same as writing a letter and folding it up really small and burying it in the back yard. No response either way.

Now it's over an hour and desktop searches won't move past 40 pts. **** do they want? At least publish the rules on how and what and when searches count. Jerks.

Hey Microsoft rewards, you are lousy. Now I have to wait 5 minutes after 2 or 3 counting searches. I'm supposed to waste my whole day thinking about going back to the computer and doing this? You've reduced points. You've taken away promotions. What do you care how long it takes me to search, you're still getting those clicks so you can pretend you're almost as popular as Google.

Sorry that your multi-billion dollar company can no longer afford to let us earn $5 a month

If Bing were truly superior to Google Microsoft never would have resorted to providing incentives to using its platform.

I imagine that they have decided that these incentives aren't achieving their goals, so are giving it the death spiral, which will likely migrate most of us back to Google...

I reported this to support and the response below, not sure if its a canned one, but there are a lot of language errors in it. I have not been able to get the PC search to work for over a week now. I also confirm that activities are now worth only 10% of their usual values, so that it will take you 10x longer to earn the same points. I can also confirm that the Xbox rewards is not working for me anymore either, its empty.

It's a pretty crappy way to treat existing customers, and also very pompous of the company to think that they can poop on us without recourse because we have to 'take it'. I cancelled my core membership, because I'm not seeing the value anymore and I am not sure I want to reward MS for this kind of behavior right now. Many may not be able to do that, and like me, may have a large investment in a practical game library [non-game pass]. So it's frustrating but here's hoping that things may change in the future for the better.

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Hi,
 
How are you? By the way, I am Red from Microsoft Rewards support and will assist you under service request **************.
 
I sincerely apologize for the delayed response, as we have received a higher volume than what is expected. Rest assured that we are doing our best to diligently work on your case.
 
You contacted because you notice that you are slowly earning points through searches with your account, and it takes a lot of searches before you can earn a less points. I know the importance of your concern as you want to earn more points with your Microsoft Rewards account just like everyone used to. Let me help you with this matter.
 
We would like to inform you that the experience you had about not earning points from your searches is by design. Changes were recently made within the crediting system. No worries, you'll start earning points after doing a couple of initial searches and over the last few years, the Microsoft Rewards program has regularly evolved to reflect our growth and expansion.
 
We evaluate every change for consistency and fairness, tuning the methods and frequency through which our members can earn points. Whether searching with Bing, browsing with Edge, playing on Xbox, or making purchases in the Microsoft store, we know our members take delight in the added incentive the Microsoft Rewards program offers. We aim to grow in ways that continue to provide value to our members, and we eagerly monitor feedback to ensure satisfaction. We appreciate the enthusiasm and loyalty of our Microsoft Rewards members and remain excited for the program's future.
 
We will now be closing this service request. Thank you for your continued support to Microsoft Rewards.
 
If you have any other concern, you can create a new service request in our E-form.
 
Have a great day and stay safe!
 
Regards,
Red

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