Help!! Microsoft Rewards account has been suspended.

Anonymous
2023-12-01T05:41:27+00:00

My account got suspended and I'm not sure why. My wife and I both have our own Microsoft rewards account, so maybe they think I'm doing multiple account?

I tried to create a ticket at https://rewards.bing.com/support, but all the fields are gray out, and the top just say "Your Microsoft Rewards account isn't following the rules you agreed to when you joined the program."

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-05T23:25:04+00:00

    My account has been suspended since Dec 1st. I have not done any of their violation clauses like vpn's or automated rewards use.

    I sent in a ticket on that day, but I still have not heard back. I called Microsoft support but they insisted they're not a part of that...

    This is awful customer service. I get gamepass ultimate and buy games straight from Microsoft. I may go to their page and do a request for arbitration if this goes on much longer.

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  2. Anonymous
    2023-12-05T16:25:48+00:00

    https://rewards.bing.com/support

    Select accounts and then suspension in the various category dropdowns.

    They claim that they replied to all tickets within 24 hours 24/7. But they still haven't replied to my ticket(s) and many others here have documented that their support tickets also get ignored. And those who have gotten messages from other departments within Microsoft support have said that those tickets aren't appearing on their system. Nor do our reward support tickets appear on our account support ticket history. But you should still submit them anyway and keep track of your support ticket number so you have documentation that you attempted to contact them sometimes multiple times without recourse.

    All the fields are grayed out in that link. That's the issue we all have

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  3. Anonymous
    2023-12-03T21:22:23+00:00

    I just signed into Bing.com to chat with the AI and I asked it why was I banned. The damn thing gave me a litany of reasons, the same one in the canned response and then it CUT ME OFF and would talk any further. The AI wouldn't go back to our conversation.

    I think the AI banned everyone December 2, 2023 in a sweep to get rid of the high point accounts in my opinion!

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  4. Anonymous
    2023-12-02T22:56:59+00:00

    i log in the same way everyday and when i tried today 12/2/2023 it read that my reward account has been suspended and i am the only one that has an account do not know why or understand why this has happen to me need to fix this and make sure that everyone who has been effected by receive all there points back plus extra for the inconvenience .

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  5. Anonymous
    2023-12-02T15:32:49+00:00

    I just had it happen to me, too. I just got a new phone, so I'm thinking maybe it has to do with that, because nothing else has changed and I've been using the rewards for years.

    Does anyone know where or how to submit a ticket to have it looked into? I don't see any support options for this.

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