A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Same Here , Can't redeem any of the rewards , microsoft is the most irresponsible company in customer support.
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I have been using Microsoft Rewards for about a year now, and the first time I ever redeemed anything was 7/6/2022. Ever since then, I have been able to redeem rewards properly, and do what I want with my points. At 3/12/2023, this story changed. I went to redeem about 1,500 points, so I clicked what I wanted, entered my phone number, pressed send, and was hit with a white screen that said, "There is an issue with your account or order." Now, I know for a fact there's no issues with my account. So, I tried it again. Same page. I tried it again repeatedly, then decided I was going to contact microsoft. I emailed three times, now four, I have searched this issue up various times, cleared my cache, reset my computer, done about everything on the list. I've tried it on my phone, my iPad, I've tried it on other phones, no avail. I am convinced it was my account, and I really wanted to just make a new account.. But I can't transfer points. Today I finally reached my goal of 6,000 points, and I once again went to redeem and it didn't work. This issue seems to have no resolve, and nobody at microsoft seems to want to email me back. There's no fix as far as I know, and I'm ready to give up. The other day, I uninstalled the browser extension and reinstalled hoping that'd fix it and it didn't. So far I have found no solution, nothing even slightly working. Every time I even remotely managed to put in the order, it cancelled itself. Nobody at Microsoft is listening to my 4 emails, I've checked every folder in search of a response but to no avail. I wanted to try the hotlines, but I could not find a certain product. I tried to import an image, but appears that doesn't wanna work either. Someone from Microsoft Rewards Support, I'd appreciate if you could contact me. I've tried to be patient, but it appears it doesn't want to work any day.
Update, 3/16/23: Still not working. I'll keep updating, though.
Update, 3/28/23: Not working.
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
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Same Here , Can't redeem any of the rewards , microsoft is the most irresponsible company in customer support.
Hello Van,
Can you please tell me if microsoft cannot afford to give promised rewards, then why do you people keep such feature and then give bundle of issues every next time.
Neither the Support Team is responding nor microsoft is resolving the issue.
Highly disappointed.
Thanks
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I've had a reply from Microsoft on 4th May 2023 as follows:-
"Just a quick recap, you mentioned having a problem redeeming rewards. I understand that you might be having concerns at the moment, I am more than willing to assist you with that. For this one, please allow me to explain."
"In order for us to assist you, we would like more time to thoroughly review the details of the account. We will be working with our research department to investigate this further. Be assured that we are diligently working on this issue for you."
"We understand how important this is for you and we appreciate your continued patience as we endeavour to resolve this matter."
"We'll provide you with updates as they become available."
Joy
I have the same issue and I've used another phone number and it still does not work