"There is an issue with your account or order."

Anonymous
2023-03-14T17:01:29+00:00

I have been using Microsoft Rewards for about a year now, and the first time I ever redeemed anything was 7/6/2022. Ever since then, I have been able to redeem rewards properly, and do what I want with my points. At 3/12/2023, this story changed. I went to redeem about 1,500 points, so I clicked what I wanted, entered my phone number, pressed send, and was hit with a white screen that said, "There is an issue with your account or order." Now, I know for a fact there's no issues with my account. So, I tried it again. Same page. I tried it again repeatedly, then decided I was going to contact microsoft. I emailed three times, now four, I have searched this issue up various times, cleared my cache, reset my computer, done about everything on the list. I've tried it on my phone, my iPad, I've tried it on other phones, no avail. I am convinced it was my account, and I really wanted to just make a new account.. But I can't transfer points. Today I finally reached my goal of 6,000 points, and I once again went to redeem and it didn't work. This issue seems to have no resolve, and nobody at microsoft seems to want to email me back. There's no fix as far as I know, and I'm ready to give up. The other day, I uninstalled the browser extension and reinstalled hoping that'd fix it and it didn't. So far I have found no solution, nothing even slightly working. Every time I even remotely managed to put in the order, it cancelled itself. Nobody at Microsoft is listening to my 4 emails, I've checked every folder in search of a response but to no avail. I wanted to try the hotlines, but I could not find a certain product. I tried to import an image, but appears that doesn't wanna work either. Someone from Microsoft Rewards Support, I'd appreciate if you could contact me. I've tried to be patient, but it appears it doesn't want to work any day.

Update, 3/16/23: Still not working. I'll keep updating, though.

Update, 3/28/23: Not working.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-09T18:52:04+00:00

    i bought a robux card for 3k points and it said

    There’s an issue with your account or order

    Please contact Microsoft Rewards customer support for assistance. If you can fix this pls let me know.

    For Microsoft Rewards, Thank You If you Readed This.

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  2. Anonymous
    2023-11-08T08:47:31+00:00

    I did manage a long while ago to redeeem some points for amazon rewards, but now i get this account problem message and no reply from MS, 10 days after sending screenshots they asked for.

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  3. Anonymous
    2023-11-07T19:32:50+00:00

    the smae thing happened to me when i tryed to redeem 3000 points for 200 robux i mailed micorsoft and i tryed every solution i could find and it didnt work i give up microsoft rewards is scam! dont waste your time on this!

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  4. Anonymous
    2023-10-23T08:28:27+00:00

    I tried today to redeem 15,200 points and also got the message about a "problem"with my account.I have successfully redeemed reward points several times over the last couple of years and have no idea why my account has any problem.I have asked Microsoft for help and await a response but I must say I am disheartened to read reports from so many others who are facing this problem.

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  5. Anonymous
    2023-10-17T15:40:59+00:00

    I still can't do it ! please fix it i have 14,000 points saved up and i can't even redeem it!

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