"There is an issue with your account or order."

Anonymous
2023-03-14T17:01:29+00:00

I have been using Microsoft Rewards for about a year now, and the first time I ever redeemed anything was 7/6/2022. Ever since then, I have been able to redeem rewards properly, and do what I want with my points. At 3/12/2023, this story changed. I went to redeem about 1,500 points, so I clicked what I wanted, entered my phone number, pressed send, and was hit with a white screen that said, "There is an issue with your account or order." Now, I know for a fact there's no issues with my account. So, I tried it again. Same page. I tried it again repeatedly, then decided I was going to contact microsoft. I emailed three times, now four, I have searched this issue up various times, cleared my cache, reset my computer, done about everything on the list. I've tried it on my phone, my iPad, I've tried it on other phones, no avail. I am convinced it was my account, and I really wanted to just make a new account.. But I can't transfer points. Today I finally reached my goal of 6,000 points, and I once again went to redeem and it didn't work. This issue seems to have no resolve, and nobody at microsoft seems to want to email me back. There's no fix as far as I know, and I'm ready to give up. The other day, I uninstalled the browser extension and reinstalled hoping that'd fix it and it didn't. So far I have found no solution, nothing even slightly working. Every time I even remotely managed to put in the order, it cancelled itself. Nobody at Microsoft is listening to my 4 emails, I've checked every folder in search of a response but to no avail. I wanted to try the hotlines, but I could not find a certain product. I tried to import an image, but appears that doesn't wanna work either. Someone from Microsoft Rewards Support, I'd appreciate if you could contact me. I've tried to be patient, but it appears it doesn't want to work any day.

Update, 3/16/23: Still not working. I'll keep updating, though.

Update, 3/28/23: Not working.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-02-16T08:43:34+00:00

    I have the same issue, how do we fix this thing??

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  2. Anonymous
    2023-12-02T19:22:23+00:00

    In my case it didn't even ask for a phone number. I just clicked redeem and it would instantly give that generic error. And the support would every time reply with different reasons, as if there was no real reason (and there wasn't, I just use search and do my tasks daily). First time they told me I used a voip number (I didn't even know what voip was, I use a normal mobile operator), the second time they told me I used different markets, even though I literally use the exact same stationary computer to earn points. The third time they just linked a generic help article with possible reasons. I stopped my daily tasks, they treated us like criminals.

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  3. Anonymous
    2023-11-29T06:35:36+00:00

    I do not believe it is a deliberate scam either.Over the last couple of years I have successfully claimed and spent Reward points in Marks and Spencer in the U.K..I did this again a few months ago with no problems but now I cannot use the 16000 points I have accumulated.I repeat my view that Microsoft cannot and will not accept that many claims for Rewards are legitimate.They are convinced that many of us are deliberately breaking their rules for using the Rewards system,in my case because I am "claiming from multiple markets."I have told them three times that not only am I not doing this but that I wouldn't even know how to do it,but they don't accept what I say and I don't believe they ever will.It is like some dystopian novel of a future where an all-powerful artificial intelligence system has taken over the function of human analysis and reasoning and which cannot have its decisions altered at any point by those who created it.

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  4. Anonymous
    2023-11-08T07:27:37+00:00

    I agree,I have given up fighting with them and have told them they win but to stop their stupid system going on accumulating points for me which I will never be able to redeem.The last response I had told me that I am guilty of claiming in "multiple markets."I don't even know what that means.I live and claim in the country where I have sucessfully claimed several times before.I wouldn't know how to begin to to use multiple market.Anyway,I am finished with them now but I can't say that their behaviour doesn't still rankle.

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  5. Anonymous
    2023-06-15T21:22:33+00:00

    Same problem also trying to redeem for a $50.00 xbox gift card

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