SurfaceBook 2 - Bluetooth Audio Stuttering

Anonymous
2018-09-21T19:49:21+00:00

I have a Surface Book 2 and the Bluetooth audio streaming does not work well at all.  It stutters quite a bit and is easy to cause stuttering by just putting my hand around the headphones.  It also just doesn't sound very clear.

I have tried two different brands and types of Bluetooth headphones (all of which work perfectly with my phone, so definitely not  a headphone problem).

My Bluetooth mouse works fine though, just the headphones.

Thanks,

James

Surface | Surface Book | Sound and camera

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  1. Anonymous
    2018-10-08T00:44:52+00:00

    Thank you for the information, James. Please raise this problem to our product developers using the Feedback Hub app. They will look into the involved devices and drivers deeper and work on a resolution for it. Once taken care of, updates will be released through Windows Update.

    Thank you.

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  2. Anonymous
    2018-10-01T17:55:40+00:00

    Unfortunately none of this worked either, still audio problems.

    I can literally block the Bluetooth stream from my laptop by putting my hand over the headphone.  This does not happen when it is connected to my cell phone with the headset.

    Thanks,

    James

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