Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
I removed my former school account and my workplace account from the Authenticator app but they are still visible as options but greyed out. I would like for them to be removed completely from the menu option.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 84%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
Vijaya Krishna Kosuru
0
Reputation points
I removed my former school account and my workplace account from the Authenticator app but they are still visible as options but greyed out.
I would like for them to be removed completely from the menu option.
Microsoft Security | Microsoft Authenticator
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 7.000000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Carolyne Milgo 1,151 Reputation points2025-10-07T19:13:40.8266667+00:00 Here are two related questions to reference and it seems that the account must be deleted from the smartphone. Please ensure you have backed up the Authenticator app before any deletion
https://learn.microsoft.com/en-us/answers/questions/247144/authenticator-app-cant-remove-greyed-out-account
https://learn.microsoft.com/en-us/answers/questions/1658620/remove-unused-accounts
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