Surface Laptop 3 - When watching videos audio precedes the video

Anonymous
2020-03-17T18:23:01+00:00

Hello,

I recently just purchased a Surface Laptop 3 15" AMD/8GB RAM a couple of days ago, and have noticed this issue since I've started using it. 

Whenever a video is played either on Twitch, YouTube, Netflix, etc. after about a minute the audio will proceed to get further ahead of the video causing a horrible desync. I've used Chrome, Firefox, and Edge all to no avail.

I've tried updating the drivers on the laptop through the Microsoft site with the MSI installer, but that didn't work. I also tried to change the Realtek driver to the standard high definition driver but then the sound wouldn't even play so I had to revert that. I'm assuming that this is an issue either with the graphics not having updated drivers or the audio driver not being updated. I can't find updates for either of these drivers.

Has anyone else experienced this issue?

Surface | Surface Laptop | Sound and camera

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  1. Anonymous
    2020-10-03T08:49:59+00:00

    Hello.. I solved this problem by installing clean windows. I don't see this problem at the moment. now I'm going to give you instructions on how I did it. Please then write about the result. To begin with, we need to download an image of surface recovery. Click here https://support.microsoft.com/surfacerecoveryimage There will need to choose a device for which you want to download the image. If you can't see it, enter the device's serial number. Copy it on a usb device after uploading the image. The device must be at least 8GB. and completely free. fat32. then disable the surface device, insert the usb drive with the recovery image and press the enable button to press and hold the F3 key at the same time. then you have to have a choice of language. Choose your preferred language then click recovery with the drive. Then choose a complete cleanup removing all the files and settings and click to recover. I had a process that lasted about 30 minutes.

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  2. Anonymous
    2020-10-03T08:52:59+00:00

    If the first instruction doesn't help you. download windows 10 20h1 from Microsoft and install it on your device. I'll tell you right away when you install the keyboard and the mouse on the device don't work. Use a usb keyboard and mouse. also, turn off the device's encryption before you install it.

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  3. Anonymous
    2020-10-04T04:26:49+00:00

    Hello,

    I do have the same issue on a Surface Laptop 3 AMD Ryzen 5 bought last year on release date.

    One thing to notice:

    Back on the release date, no issue. It only started to happen after about 1 month of daily use of the laptop. 

    A month ago, I reset the PC. Works perfectly! Until about a month ago... It happens again... I think it might be following a driver update from September 2nd, but I can be wrong.

    Additional note:

    It happens with and without a Bluetooth headset (Sony mx 1000xm2). It happens in MS Edge (Chromium), Windows Movie Player and Movie & TV app.

    Pausing the movie and pressing Play again sync up the image and sound again, but it progressively becomes out of sync again.

    It happens on both, Surface Laptop monitor, and external monitor. Both are on 60Hz.

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  4. Anonymous
    2020-11-20T04:24:36+00:00

    Has anyone fixed this issue? I did not discover it as I wasn't doing a lot of videos when i first bought the laptop, but this is absurd. It wasnt a cheap laptop and if Microsoft doesn't fix it, I would think we have a class action lawsuit on our hands.

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  5. Anonymous
    2020-11-21T00:09:03+00:00

    Has anyone fixed this issue? I did not discover it as I wasn't doing a lot of videos when i first bought the laptop, but this is absurd. It wasnt a cheap laptop and if Microsoft doesn't fix it, I would think we have a class action lawsuit on our hands.

    I have run all my updates and am now running Windows 10 Version 2004... I think they solved it......

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