Surface Laptop 3 - When watching videos audio precedes the video

Anonymous
2020-03-17T18:23:01+00:00

Hello,

I recently just purchased a Surface Laptop 3 15" AMD/8GB RAM a couple of days ago, and have noticed this issue since I've started using it. 

Whenever a video is played either on Twitch, YouTube, Netflix, etc. after about a minute the audio will proceed to get further ahead of the video causing a horrible desync. I've used Chrome, Firefox, and Edge all to no avail.

I've tried updating the drivers on the laptop through the Microsoft site with the MSI installer, but that didn't work. I also tried to change the Realtek driver to the standard high definition driver but then the sound wouldn't even play so I had to revert that. I'm assuming that this is an issue either with the graphics not having updated drivers or the audio driver not being updated. I can't find updates for either of these drivers.

Has anyone else experienced this issue?

Surface | Surface Laptop | Sound and camera

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  1. Anonymous
    2021-01-26T06:56:07+00:00

    hi guys, 

    i had the same problem and was looking everywhere for a solution. 

    i think i find one that works, you guys can try it and see if it works for you as well. 

    PS. this may also have worked because of the recent update MS rolled out, so you might need to update your computer if you havent. 

    here is the video, https://www.youtube.com/watch?v=vaWRs9TmeVg 

    and i just did the first method they did and it worked for me.

    when i checked my sound devices, one of them had an alert box beside it and after i updated that, i haven't experienced anymore de-sync whenever i watch 40 minute podcasts. 

    i do try to keep a close eye on the videos to see if there is still any, but so far it has been good! 

    hope this helps!

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  2. Anonymous
    2021-01-22T12:02:07+00:00

    so did I :( the problem has come back. I'm just going to send it back for an exchange because I don't have the patience to deal with it anymore

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  3. Anonymous
    2021-01-19T19:26:41+00:00

    I spoke too soon when I said the last update had resolved the issue for me.  I watched a video for about 15 minutes and mistakenly thought the issue had been resolved because in the past, the the video and audio would "un-sync" after only 3-4 minutes.  Now it seems it's just taking a little bit longer to "un-sync".  The problem remains.

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  4. Anonymous
    2021-01-19T18:09:42+00:00

    The update didn't fix the issue for me :/

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