Surface Laptop 3 - When watching videos audio precedes the video

Hi Seb,

I am an IT specialist and this is the first time I wasn't able to fix an issue. In my opinion the only way to fix this is replace the laptop. But there is also good news. If you contact MS Business Support (if your company bought the laptop you can contact business support) there is a service that will first send you a new laptop  and you will have 2 weeks to install everything on it before you have send your current laptop back to Microsoft.

This service is standard for all Surface Laptops that are bought by a Business.

Thank you. I bought this laptop as a non-business user though. I emailed their customer service and will see. Thought there might be a chance this could be fixed through an update but perhaps not.

Hi Seb,

I am an IT specialist and this is the first time I wasn't able to fix an issue. In my opinion the only way to fix this is replace the laptop. But there is also good news. If you contact MS Business Support (if your company bought the laptop you can contact business support) there is a service that will first send you a new laptop  and you will have 2 weeks to install everything on it before you have send your current laptop back to Microsoft.

This service is standard for all Surface Laptops that are bought by a Business.

If life was only this simple....

Of course that switch will not fix this issue. We all have tried this and I am have the "Use hardware acceleration when available"  switch on. Audio is still out of sync with the video. It will occur after you open other programs and switch tabs during video playback.

It is also not browser related. The sync issue will also occur if you play a video file in the basic windows video player. Or during a  meeting session using Zoom. After a while the speakers video will get out of sync.

I have called a few times with Microsoft Business Support and my notebook will soon be replaced. So happy.

Seem to be having the same problem. So is the only solution at the moment to get the laptop replaced? Is there no chance of this being fixed through an update?

Seb

If life was only this simple....

Of course that switch will not fix this issue. We all have tried this and I am have the "Use hardware acceleration when available"  switch on. Audio is still out of sync with the video. It will occur after you open other programs and switch tabs during video playback.

It is also not browser related. The sync issue will also occur if you play a video file in the basic windows video player. Or during a  meeting session using Zoom. After a while the speakers video will get out of sync.

I have called a few times with Microsoft Business Support and my notebook will soon be replaced. So happy.

I not sure if I'm having the same issue or not, but whenever I select anything higher then 1080p in YouTube (1440p or 4K), the browser just laggggs out and crashes. Both New Edge and Chrome, not Firefox or old Edge tho.

You probably have the "Use hardware acceleration when available" option enabled, it seems to work, at least for me, regarding audio issues but I've also noticed that in some videos the playback is horrendous when picking 1440p or 2160p.

I'm now also using Edge Chromium with Chrome before that but I had problems with both in this issue.

Try deactivating it sometimes, I've also noticed that 2160p playback is better but the framerate seems rather low when in fullscreen, 25 frames low I mean.