Surface Laptop 3 - When watching videos audio precedes the video

Anonymous
2020-03-17T18:23:01+00:00

Hello,

I recently just purchased a Surface Laptop 3 15" AMD/8GB RAM a couple of days ago, and have noticed this issue since I've started using it. 

Whenever a video is played either on Twitch, YouTube, Netflix, etc. after about a minute the audio will proceed to get further ahead of the video causing a horrible desync. I've used Chrome, Firefox, and Edge all to no avail.

I've tried updating the drivers on the laptop through the Microsoft site with the MSI installer, but that didn't work. I also tried to change the Realtek driver to the standard high definition driver but then the sound wouldn't even play so I had to revert that. I'm assuming that this is an issue either with the graphics not having updated drivers or the audio driver not being updated. I can't find updates for either of these drivers.

Has anyone else experienced this issue?

Surface | Surface Laptop | Sound and camera

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  1. Anonymous
    2020-08-20T18:12:05+00:00

    Try updating your whole surface

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  2. Anonymous
    2020-08-20T17:55:22+00:00

    I am having the same issue and it's been since I first got the Surface Laptop 3 15". I read some replies that if you connect a USB headset or an audio jack, it fixes the delay. Unfortunately, I tried to listen to audio with my headphones and there is still a delay. Is anyone else having problems even with headphones connected?

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  4. Anonymous
    2020-08-12T18:20:12+00:00

    I've been having the same issue since I purchased this laptop in April. I've been dealing with it but it's SUPER annoying. It'd be cool if I could return it but I've been using it for school and it's past the return period. If only I had seen reviews about this issue before purchasing, I would have never spent the money. UGH.

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  5. Anonymous
    2020-08-03T09:37:34+00:00

    My friend has the exact same problem on the exact same device.

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