Surface Laptop 3 - When watching videos audio precedes the video

Anonymous
2020-03-17T18:23:01+00:00

Hello,

I recently just purchased a Surface Laptop 3 15" AMD/8GB RAM a couple of days ago, and have noticed this issue since I've started using it. 

Whenever a video is played either on Twitch, YouTube, Netflix, etc. after about a minute the audio will proceed to get further ahead of the video causing a horrible desync. I've used Chrome, Firefox, and Edge all to no avail.

I've tried updating the drivers on the laptop through the Microsoft site with the MSI installer, but that didn't work. I also tried to change the Realtek driver to the standard high definition driver but then the sound wouldn't even play so I had to revert that. I'm assuming that this is an issue either with the graphics not having updated drivers or the audio driver not being updated. I can't find updates for either of these drivers.

Has anyone else experienced this issue?

Surface | Surface Laptop | Sound and camera

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  1. Anonymous
    2021-02-12T15:34:47+00:00

    Hello,

    I have had exactly the same the same issue with the Surface Laptop 3. After i contacted the store they gave me a new one straight away (this was not Microsoft but www.bol.com). The new laptop had exactly the same problem.

    As i wanted to give both of the laptops back to the store with a system recovery i tried to reinstall them. Both of the laptops crashed while trying this. I have got my money back now and bought a Lenovo yoga which is working like it should, and for half the price. 

    Shame on you Microsoft! They should stop selling this laptop but they don’t really seem to care about their customers.

    My advice to everyone: bring it back to the store and buy another laptop.

    Cheers!

    Jasper

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  2. Anonymous
    2021-02-12T15:13:00+00:00

    20H2 release

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  3. Anonymous
    2021-01-27T12:22:21+00:00

    didn't work for me, and this is the new replacement I just received today. Looks like I'm leaving surface behind for good this time

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  4. Anonymous
    2021-01-26T06:56:07+00:00

    hi guys, 

    i had the same problem and was looking everywhere for a solution. 

    i think i find one that works, you guys can try it and see if it works for you as well. 

    PS. this may also have worked because of the recent update MS rolled out, so you might need to update your computer if you havent. 

    here is the video, https://www.youtube.com/watch?v=vaWRs9TmeVg 

    and i just did the first method they did and it worked for me.

    when i checked my sound devices, one of them had an alert box beside it and after i updated that, i haven't experienced anymore de-sync whenever i watch 40 minute podcasts. 

    i do try to keep a close eye on the videos to see if there is still any, but so far it has been good! 

    hope this helps!

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  5. Anonymous
    2021-01-22T12:02:07+00:00

    so did I :( the problem has come back. I'm just going to send it back for an exchange because I don't have the patience to deal with it anymore

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