Surface Pro 7 Randomly Shutting Down

Anonymous
2020-02-11T17:37:21+00:00

Hello,

I bought a Surface Pro 7 last week and it was having a problem where it was randomly shutting off (like the screen goes to black and then when I start it up, it boots up like normal). When I open the computer back up, anything I had opened is closed. I went and returned it for a new one, thinking that I had a buggy laptop. This new one is having the same problems too. I updated when I first got it and I did the Surface Diagnostic Toolkit, which said that everything is working fine. I also changed the sleep settings and that didn't help. I posted the reliability history that I have gotten.

Thank you.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-05-13T16:27:42+00:00

    I blamed it on the surface mouse and thoughts it's an issue with the mouse, until it happened while I was using the surface without the mouse

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  2. Anonymous
    2020-05-26T18:24:24+00:00

    I have the same issues. Bought the surface 3 month ago. Sent in my surface pro 7 now already the second time to Microsoft. This is unacceptable. It either shuts downs without reason, freezes, or somehow doesn't start properly. All the raised "solutions" didn't work.

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  3. Anonymous
    2020-05-26T18:43:48+00:00

    Any updates here from Microsoft?

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  4. Anonymous
    2020-05-27T01:11:14+00:00

    I would also like to know if there's a solution.  The Surface is my workhorse and my Surface Pro 4 was easily my favorite and most-used computer/tablet/device--EVER.  But even after several hours with Microsoft's helpdesk, I'm still having the random shutdowns and it's driving me mad.  This is where I do my writing, my drawing, my work.  Being able to shut the keyboard and return at any time is extremely important to my morale and enthusiasm.  This kills my mood and enthusiasm.  I forget what I was working on, etc. 

    I'm so sick of this and need a solution now.  

    Where's the solution?

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