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Hello,
I bought a Surface Pro 7 last week and it was having a problem where it was randomly shutting off (like the screen goes to black and then when I start it up, it boots up like normal). When I open the computer back up, anything I had opened is closed. I went and returned it for a new one, thinking that I had a buggy laptop. This new one is having the same problems too. I updated when I first got it and I did the Surface Diagnostic Toolkit, which said that everything is working fine. I also changed the sleep settings and that didn't help. I posted the reliability history that I have gotten.
Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
Hello, StevenW1989.
We are truly sorry for the troubles you've encountered with the Surface Pro 7 experiencing unexpected shutdown. We appreciate the time you've given here to let us know about this. Rest assured, we are coordinating this with our internal team and looking into this matter with them.
Regards,
Janette_Z
So is anyone already looking at this? This is taking way too long - a lot of users with new devices are having these issues. I'm really thinking about returning mine as the device is useless for me if it can only be used on the charger.
I use it for my office, so during the day it's plugged into a docking station. Never turns off. Only when on battery.
I see. Thanks for the update, Jack Alspaugh. We're really sorry if the issue is still present. For the meantime, can you try if it happens when plugged into a charger? I will include this in our report to submit this to our team.
Regards,
Janette_Z
