SURFACE LAPTOP 3 - Overheating when charging and excessive Fan Noise

Anonymous
2020-01-07T23:58:07+00:00

Edit: 16 Jun 2021

Laptop is going OK - not much fan noise or heating as I haven't been using it much. mostly my work laptop

Got a better data USB C to USB C cable to plug into the dock and using a Lenovo Dock Gen 2 for the additional screen, think they are helping in better handling and keeps fans not to rev so much

Being my 3rd laptop (replaced 2 before) battery is performing better than the other two. Haven't run the full tests yet - still in progress to test real word batt life (office work, no games, no memory or cpu intensive apps)

Edit: 17 Feb 2021

Well, this 3rd laptop replacement is not as bad as the other two, however, the rocket engine fan noise is not completely gone. 

this laptop is for light use only, any slightest workload "WHEN hooked up to an additional monitor" + Microsoft teams video call, 3-word documents, 2 webpages, this laptop cannot handle. It runs however fans rev up and won't stop until we close a few applications or disconnect additional monitor. 

I think its the quick charging or charging which using additional display via display USB-C. Not much was done during the testing phase. 

I hear dell XPS's and some other laptops rev fans too, however only when there is significant load, not just basic office work.

Example: I had sticky notes, 1 webpage, and a TEMAS interview video call: Laptop fans did not stop revving at max speed until the end of the interview and I closed all applications. 

For this time there is nothing more I want to do - there is no fix for this, so i will have to s*C* it up and make a better decision next time. 

Edit:28 Oct 2020

Nothing changed its still overheats when plugged to an external display. Fans still rev high when on Microsot teams meeting or charging. Laptop battery looks like it gave up (3 to 5 hour max) on light use. What a shame this issue is not getting enough attention. 

Edit: 28 Aug 2020 

No change - Laptop still goes crazy when plugged to an additional screen

All Microsoft Stores are temporarily closed until further notice. So I have to escalate this again to Microsoft

Edit: 17 Apr 2020

The issue still continues, Couldn't attend MS Store because of COVID lockdowns.

At this stage im hoping they can fix this via software patch. However, after research, this has been a problem for a few MS products (charging, especially fast charging) 

Edit: 21 Jan 2020

Still did not go to Microsoft store. With this COVID 19 going on, working from home most of the time.

I will give away my laptop to the store soon to test. 

Biggest change I noticed.  Battery is being effected. When ever the laptop is hot during couple of hours of work connected to dock.... remove from the dock....u get 3 hours or so max on full battery... guessing due to excessive heat I guess. 

I tried multiple times charging with power adapter. Works fine without issues, no heat, battery lasts longer a little. Daily heating issue is causing battery to deterioate quickly 

Surface Laptop 3 - 13inch, i5, 8GB, 256GB SSD.

Surface laptop overheating on every charge - even with no applications running. Brand new laptop, room temperature is under 21 C. After plugging in the charger, if you listen closely near the exhaust vents - there is a faint static electric noise, not to mention is scary as i don't want to use this anywhere close to me. 

Laptop has already been replaced with a new one, still same issue. With some research a lot of people are experiencing the same issue. Any solution for this ?????

Surface | Surface Laptop | Power and battery

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  1. Anonymous
    2020-09-13T22:20:03+00:00

    I am a bit confused by your question but I would assume that you were asking me how we can get them to officially acknowledge and fix the issue. 

    It seems that Microsoft understands its legal consumer obligations and it does process replacement and refunds. This approach is not appropriate and desired for many people here as what they are looking for is a fix to the issue. 

    One often needs to look into the opponent's interest to compel him to make an action. Here, the usual way of contacting consumer authorities has not been successful because Microsoft has money to waste. However, I would think they will be afraid of the media as it will damage their brand, reputation then their stocks value. If there's an actual laptop burn it would be amazing. However a serious fire hazard is quite good enough. Get in touch with their Public Relations team and express your intention to liase with news outlets and you can send them on their feet.

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  2. Anonymous
    2020-09-13T21:53:22+00:00

    Yea I have just got it over a week or so, so a full behavior has yet been observed by me. Not to say that I have been updating it almost every two days. However, the overheating when charging was noticed on the very first day. Yesterday I also noticed that the laptop doesn't overheat while being used and charged at the same time when battery is 75%. It also doesn't overheat while being plugged into power source when battery is 100%.

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  3. Anonymous
    2020-09-13T20:59:02+00:00

    Hello everyone, 

    i was wondering, has anyone here returned their machine and got another one that doesnt have this overheating issue? I want to know if its a an issue that all their computers have or just a certain number of them.

    cheers.

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  4. Anonymous
    2020-09-13T18:02:16+00:00

    Yep.  No comptuer is worth all this drama. Display issues, overheating when connected? They didn’t gift it to me, I bought it.  I returned mine and got another machine which has given me no issues.

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  5. Anonymous
    2020-09-13T17:51:47+00:00

    They wont.

    They honestly dont care. The best thing you can do is return the products and get your money back. That's what I did. (I still havent received my money back though, they received the laptop 1 week ago. )

    When I was arguing about my return the sup told me, they havent received any word regarding issues with the laptop. Once I told her about the threads and threads there are, she told me that it might be a few group of people. But nothing big enough to make a recall. Again, they dont care. Oh, she even told me to "not believe everything on social media" and I told her, this wasn't social media. The threads were on microsoft's website. Still, she did not care.

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