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Edit: 16 Jun 2021
Laptop is going OK - not much fan noise or heating as I haven't been using it much. mostly my work laptop
Got a better data USB C to USB C cable to plug into the dock and using a Lenovo Dock Gen 2 for the additional screen, think they are helping in better handling and keeps fans not to rev so much
Being my 3rd laptop (replaced 2 before) battery is performing better than the other two. Haven't run the full tests yet - still in progress to test real word batt life (office work, no games, no memory or cpu intensive apps)
Edit: 17 Feb 2021
Well, this 3rd laptop replacement is not as bad as the other two, however, the rocket engine fan noise is not completely gone.
this laptop is for light use only, any slightest workload "WHEN hooked up to an additional monitor" + Microsoft teams video call, 3-word documents, 2 webpages, this laptop cannot handle. It runs however fans rev up and won't stop until we close a few applications or disconnect additional monitor.
I think its the quick charging or charging which using additional display via display USB-C. Not much was done during the testing phase.
I hear dell XPS's and some other laptops rev fans too, however only when there is significant load, not just basic office work.
Example: I had sticky notes, 1 webpage, and a TEMAS interview video call: Laptop fans did not stop revving at max speed until the end of the interview and I closed all applications.
For this time there is nothing more I want to do - there is no fix for this, so i will have to s*C* it up and make a better decision next time.
Edit:28 Oct 2020
Nothing changed its still overheats when plugged to an external display. Fans still rev high when on Microsot teams meeting or charging. Laptop battery looks like it gave up (3 to 5 hour max) on light use. What a shame this issue is not getting enough attention.
Edit: 28 Aug 2020
No change - Laptop still goes crazy when plugged to an additional screen
All Microsoft Stores are temporarily closed until further notice. So I have to escalate this again to Microsoft
Edit: 17 Apr 2020
The issue still continues, Couldn't attend MS Store because of COVID lockdowns.
At this stage im hoping they can fix this via software patch. However, after research, this has been a problem for a few MS products (charging, especially fast charging)
Edit: 21 Jan 2020
Still did not go to Microsoft store. With this COVID 19 going on, working from home most of the time.
I will give away my laptop to the store soon to test.
Biggest change I noticed. Battery is being effected. When ever the laptop is hot during couple of hours of work connected to dock.... remove from the dock....u get 3 hours or so max on full battery... guessing due to excessive heat I guess.
I tried multiple times charging with power adapter. Works fine without issues, no heat, battery lasts longer a little. Daily heating issue is causing battery to deterioate quickly
Surface Laptop 3 - 13inch, i5, 8GB, 256GB SSD.
Surface laptop overheating on every charge - even with no applications running. Brand new laptop, room temperature is under 21 C. After plugging in the charger, if you listen closely near the exhaust vents - there is a faint static electric noise, not to mention is scary as i don't want to use this anywhere close to me.
Laptop has already been replaced with a new one, still same issue. With some research a lot of people are experiencing the same issue. Any solution for this ?????
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Is there a MS store in your area. I was asked to bring it in. I still didnt, i need the laptop for study and work as MS said they may keep it for a week for testing. i guess you already tried to call them back for a new shipping label ?
Just so you know, MS has permanently closed all of their stores.
Same here, Surface Laptop 3 i7 32Gb RAM 1 Tb SSD.
Over heating when charge via docking station (first gen.).
No issue with bundled charger. -> Still present with official bundled charger...
Update
As of today, August 17,2020 it's been a month waiting for only a shipping label to send this garbage back. I even spoke with a sup she said she would personally call me back on the 13th once I receive the shippimg label, to make sure I did received it. Still nothing. Paypal asked me to send them an invoice with a technics point of view, basically saying if theres really something wrong with this piece of garbage. Even though I send them pictures of the blue screen and the error. At this point I have no idea what else to do.
Is there a MS store in your area. I was asked to bring it in. I still didnt, i need the laptop for study and work as MS said they may keep it for a week for testing. i guess you already tried to call them back for a new shipping label ?
Update
As of today, August 17,2020 it's been a month waiting for only a shipping label to send this garbage back. I even spoke with a sup she said she would personally call me back on the 13th once I receive the shippimg label, to make sure I did received it. Still nothing. Paypal asked me to send them an invoice with a technics point of view, basically saying if theres really something wrong with this piece of garbage. Even though I send them pictures of the blue screen and the error. At this point I have no idea what else to do.
Same problem. I have 15" i7 16GB 256GB. I had it for a couple weeks and gets disgusting hot while charging.
I recorded the external surface temperature on the base of of the computer with a thermometer which recorded close to 80 degrees C which is hot enough to cause burns and as far as i'm aware means it doesn't conform to the CE safety standards etched onto the bottom of the machine.
If the product has met these standards it would be good to see the evidence of the testing and report that the product actually conforms CE standards otherwise it means this product is being illegally sold in the whole EEA.
I contacted Microsoft and the adviser told me it was normal for the machine to get hot when charging and that I could re-install the OS if i wanted. I feel there is a massive difference between being warm which is understandable and being hot enough to cook an egg on it.
This is a safety hazard for people and potential fire risk. surely this should be taken seriously?
It isn't very easy to 'pop into' the local store to have it looked at as it would be 10 hour drive there and back which is quite a long trip during a pandemic if it won't change anything.
