SURFACE LAPTOP 3 - Overheating when charging and excessive Fan Noise

Anonymous
2020-01-07T23:58:07+00:00

Edit: 16 Jun 2021

Laptop is going OK - not much fan noise or heating as I haven't been using it much. mostly my work laptop

Got a better data USB C to USB C cable to plug into the dock and using a Lenovo Dock Gen 2 for the additional screen, think they are helping in better handling and keeps fans not to rev so much

Being my 3rd laptop (replaced 2 before) battery is performing better than the other two. Haven't run the full tests yet - still in progress to test real word batt life (office work, no games, no memory or cpu intensive apps)

Edit: 17 Feb 2021

Well, this 3rd laptop replacement is not as bad as the other two, however, the rocket engine fan noise is not completely gone. 

this laptop is for light use only, any slightest workload "WHEN hooked up to an additional monitor" + Microsoft teams video call, 3-word documents, 2 webpages, this laptop cannot handle. It runs however fans rev up and won't stop until we close a few applications or disconnect additional monitor. 

I think its the quick charging or charging which using additional display via display USB-C. Not much was done during the testing phase. 

I hear dell XPS's and some other laptops rev fans too, however only when there is significant load, not just basic office work.

Example: I had sticky notes, 1 webpage, and a TEMAS interview video call: Laptop fans did not stop revving at max speed until the end of the interview and I closed all applications. 

For this time there is nothing more I want to do - there is no fix for this, so i will have to s*C* it up and make a better decision next time. 

Edit:28 Oct 2020

Nothing changed its still overheats when plugged to an external display. Fans still rev high when on Microsot teams meeting or charging. Laptop battery looks like it gave up (3 to 5 hour max) on light use. What a shame this issue is not getting enough attention. 

Edit: 28 Aug 2020 

No change - Laptop still goes crazy when plugged to an additional screen

All Microsoft Stores are temporarily closed until further notice. So I have to escalate this again to Microsoft


Edit: 17 Apr 2020

The issue still continues, Couldn't attend MS Store because of COVID lockdowns.

At this stage im hoping they can fix this via software patch. However, after research, this has been a problem for a few MS products (charging, especially fast charging) 


Edit: 21 Jan 2020

Still did not go to Microsoft store. With this COVID 19 going on, working from home most of the time.

I will give away my laptop to the store soon to test. 

Biggest change I noticed.  Battery is being effected. When ever the laptop is hot during couple of hours of work connected to dock.... remove from the dock....u get 3 hours or so max on full battery... guessing due to excessive heat I guess. 

I tried multiple times charging with power adapter. Works fine without issues, no heat, battery lasts longer a little. Daily heating issue is causing battery to deterioate quickly 


Surface Laptop 3 - 13inch, i5, 8GB, 256GB SSD.

Surface laptop overheating on every charge - even with no applications running. Brand new laptop, room temperature is under 21 C. After plugging in the charger, if you listen closely near the exhaust vents - there is a faint static electric noise, not to mention is scary as i don't want to use this anywhere close to me. 

Laptop has already been replaced with a new one, still same issue. With some research a lot of people are experiencing the same issue. Any solution for this ?????

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

305 answers

Sort by: Most helpful
  1. Anonymous
    2020-08-02T00:59:20+00:00

    I've complained everywhere I can instagram, facebook, here. I don't have twitter though. So far i've waited 10 days to receive the shipping label and still nothing. Funny, they gave me the same excuse. The "escalation team".

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2020-08-02T00:53:53+00:00

    Im actually in Puerto Rico. I will definetly not rest until they send me my money back. This is stealing.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-08-02T00:11:00+00:00

    I am still waiting for Microsoft escalation team to reply back. The normal agents apparently cant help me as this is with “escalation team”.  Ill give them some time for me to send return label or ill open a case with fair trading.

    we should start complaining about this on their twitter feed or facebook page.  Let ppl know.  

    I have already said that more than a couple of times in this very thread.

    If you go to Surface page on Instagram you will see my complaints in every post.

    But I'm flying solo here... All of us should do it.

    If I were you, I would ask for a refund and that's it.

    Since i'm in Brazil there's not much left to do but to push them into repairing this ****, and we can do that by telling at their social media pages their product SUCKS!

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-08-01T23:02:11+00:00

    I am still waiting for Microsoft escalation team to reply back. The normal agents apparently cant help me as this is with “escalation team”.  Ill give them some time for me to send return label or ill open a case with fair trading.

    we should start complaining about this on their twitter feed or facebook page.  Let ppl know.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-08-01T22:02:02+00:00

    I already opened a dispute with paypal as well. Im doing everything at this point before taking it to another level. The last rep told me I should wait another 5 buss days for the label to arrive to my email. They have until wednesday, for it to arrive. 

    Still, I do not understand why it's taking so long. Also, the last rep is the one that escalated my case. Even though 2 reps before her, had already told me that the case was escalated. No one before her had asked me about my email. They're doing a horrible job. 

    I consulted the agreement and also the laws that apply to me as a consumer. 

    Ugh sounds disgusting :/ and they cost a fortune. Are you in australia? If so you should open a case at fair trading and maybe the ombudsman. lets not let these companies get away with anything

    Was this answer helpful?

    0 comments No comments