SURFACE LAPTOP 3 - Overheating when charging and excessive Fan Noise

Anonymous
2020-01-07T23:58:07+00:00

Edit: 16 Jun 2021

Laptop is going OK - not much fan noise or heating as I haven't been using it much. mostly my work laptop

Got a better data USB C to USB C cable to plug into the dock and using a Lenovo Dock Gen 2 for the additional screen, think they are helping in better handling and keeps fans not to rev so much

Being my 3rd laptop (replaced 2 before) battery is performing better than the other two. Haven't run the full tests yet - still in progress to test real word batt life (office work, no games, no memory or cpu intensive apps)

Edit: 17 Feb 2021

Well, this 3rd laptop replacement is not as bad as the other two, however, the rocket engine fan noise is not completely gone. 

this laptop is for light use only, any slightest workload "WHEN hooked up to an additional monitor" + Microsoft teams video call, 3-word documents, 2 webpages, this laptop cannot handle. It runs however fans rev up and won't stop until we close a few applications or disconnect additional monitor. 

I think its the quick charging or charging which using additional display via display USB-C. Not much was done during the testing phase. 

I hear dell XPS's and some other laptops rev fans too, however only when there is significant load, not just basic office work.

Example: I had sticky notes, 1 webpage, and a TEMAS interview video call: Laptop fans did not stop revving at max speed until the end of the interview and I closed all applications. 

For this time there is nothing more I want to do - there is no fix for this, so i will have to s*C* it up and make a better decision next time. 

Edit:28 Oct 2020

Nothing changed its still overheats when plugged to an external display. Fans still rev high when on Microsot teams meeting or charging. Laptop battery looks like it gave up (3 to 5 hour max) on light use. What a shame this issue is not getting enough attention. 

Edit: 28 Aug 2020 

No change - Laptop still goes crazy when plugged to an additional screen

All Microsoft Stores are temporarily closed until further notice. So I have to escalate this again to Microsoft

Edit: 17 Apr 2020

The issue still continues, Couldn't attend MS Store because of COVID lockdowns.

At this stage im hoping they can fix this via software patch. However, after research, this has been a problem for a few MS products (charging, especially fast charging) 

Edit: 21 Jan 2020

Still did not go to Microsoft store. With this COVID 19 going on, working from home most of the time.

I will give away my laptop to the store soon to test. 

Biggest change I noticed.  Battery is being effected. When ever the laptop is hot during couple of hours of work connected to dock.... remove from the dock....u get 3 hours or so max on full battery... guessing due to excessive heat I guess. 

I tried multiple times charging with power adapter. Works fine without issues, no heat, battery lasts longer a little. Daily heating issue is causing battery to deterioate quickly 

Surface Laptop 3 - 13inch, i5, 8GB, 256GB SSD.

Surface laptop overheating on every charge - even with no applications running. Brand new laptop, room temperature is under 21 C. After plugging in the charger, if you listen closely near the exhaust vents - there is a faint static electric noise, not to mention is scary as i don't want to use this anywhere close to me. 

Laptop has already been replaced with a new one, still same issue. With some research a lot of people are experiencing the same issue. Any solution for this ?????

Surface | Surface Laptop | Power and battery

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  1. Anonymous
    2020-04-03T05:19:54+00:00

    I am facing the same problem. The variant I am using is 8GB 256 SSD i5. 

    Is there any fix for this issue?

    Please let me as soon as possible. I get a feeling that my laptop will blow up. 

    Awaiting a reply and a solution soon. 

    Thanks and regards,

    Vikas

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  2. Anonymous
    2020-04-01T00:58:05+00:00

    Kind of sad despite 3 months down the road, there's almost no response and nil solution from Microsoft with regards to this.

    whats sad is some of their other devices that they are still selling have had issues since launch, over two years ago... some of the issues are likely hardware defects but some are software issues that could probably be fixed...

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  3. Anonymous
    2020-03-31T03:38:06+00:00

    you see, THIS IS THE REAL ISSUE. I'm so done with Microsoft. Nobody take any action to community for this SERIOUS problem. There are so many posts about the same issue: Overheating, fan buzzing, fan noise, charging issue. come to Microsoft store to exchange and the issue is still there.

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  4. Anonymous
    2020-03-31T01:45:50+00:00

    Kind of sad despite 3 months down the road, there's almost no response and nil solution from Microsoft with regards to this.

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  5. Anonymous
    2020-03-30T18:50:56+00:00

    The reply to that would be that you can always get the performance you asked for if you put it at the right settings.

    This is not my reply. It would be, Microsoft's though. But, I don't find it problematic. I constantly use my laptop at best battery life, and this laptop does not me down on performance at all.

    Of course, playing slightly heavier games or doing computing intensive tasks is not what this laptop is for, and you will need to crank up the mode to high performance, and it is right to expect good performance there.

    The only mode where performance, in my usage, takes a hit, is the battery saving mode, and I don't think I need to explain why that is alright.

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