This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Hi Barb,
the issue I am still having is the screen going off(/black) and it requires the power button to be pressed twice to bring up the initial/wallpaper screen. The need to press the power button twice suggests that when the screen goes off, the Surface is operating as it was, only now the screen is off - the first press behaves as it normally would and turns off the screen (though in this scenario its already off) and then the second press behaves as normal and turns on the screen.
It can be recreated in several ways but its requires the brightness to be 0% (though possibly up as far as 3%) and it involves a change in the on screen content.
One seemingly reliable way to recreate it is, with 0% brightness, put the surface into 'tablet mode', then on the desktop select 'Pinned tiles' from the left hand side-bar. Now select 'All apps' from the left hand side-bar. Wait 15 secs (the screen brightness should suddenly increase greatly during this time). Now select 'All apps' from the left hand side-bar - screen should almost immediately go off.
Sorry to hear some are still having issues but mine is fixed. Hang on guys, I'm sure MS will fix it.
Same here, I have not had a single issue since the update. It's working perfect now! *keeps fingers crossed*
is your adaptive brightness setting on or off?
>>One seemingly reliable way to recreate it is, with 0% brightness
