Surface Pro 2017 turning off or hibernating randomly!!!

Hey Everyone,

7/12 Update: Just wanted to provide additional information that this fix was not included in the 7/11 Windows update, as testing still continues. I will update this posting when the update is available, also the Surface Pro Update History page will also be updated with the details when it launches.

BryanH [MSFT]

7/10 Update: Wanted to provide a quick update, we believe we have identified the issue, and are currently testing a fix that will be delivered via Windows Update.

BryanH [MSFT]

i took today this update. Seems to be that one, isnt it?

https://support.microsoft.com/de-de/help/4025342/windows-10-update-kb4025342

Just try SnakeJam ' method,it works for me so far without any random shut down for a day.

Thank you for your advice: I will do it if no other solution will be available.

It's a kind of last resosrt and I'm confident it works fine, but it actually removes the possibility of hibernation which is not terrible, it's only that if I can help it... 

Agreed.  It is a workaround to the problem and not a solution.  If the random hibernation/shut down is affecting how you use the tablet it seems to work for that purpose where now it is reliable and you don't have to worry about it.  I've been running without any random hibernation/shut downs since my original post a few days ago and prior to that I was getting at least one a day, and usually more clustered during certain time periods.

Hi SnakeJam, I have difficulty findinf your solution. Could you post it again, I'd like to try the workaround if possible. Thanks!

Hi SnakeJam, I have difficulty findinf your solution. Could you post it again, I'd like to try the workaround if possible. Thanks!

Sure, here you go. Entire post copied below:

Try this as a workaround that should (hopefully) stop the random hibernation / shutdown.  The following will disable hibernation through the command line interface:

• Start an elevated command prompt (in the search bar on the task bar type "cmd" and right click "command prompt" and select "run as administrator")
• At the prompt type "powercfg /h /type reduced" (exactly that text without the quotes) - this command actually reduces the size of the hiberfile so that traditional hibernation doesn't happen and it is used only for hiberboot.  Alternately you can turn off hibernation entirely by typing "powercfg /h off"
• If you used the first command to change to the reduced hiberfile size, you'll get a response showing the new size of the hiberfile.  If you instead turned it off, you won't get any confirmation
• Close the command prompt window

This has worked for me for about a day, which is admittedly not enough time to confirm this is a valid workaround, but I figured I'd post this so others can try the same and report back.

One thing to note - this essentially disables hibernation, so you'll lose some of the power saving benefits you get while hibernating, but standard sleep mode works pretty well on the Surface Pro.  I'm thinking this is better than the Surface Pro randomly shutting down in the middle of what you are doing until Microsoft comes up with a real solution.

I've included a screen clip of a sleepstudy report over the last 5 days.  You'll notice that over the last 24 hours or so there are no breaks in the line, which indicates my Surface Pro has not shut down or hibernated since I first ran the command.  Over the previous 4 days you'll see a lot of shutdown/hibernation periods (indicated by the line breaks), some of those are random some normal.