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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Yesterday's update (KB4025342) hasn't had any effect on the issue for me.
I think I've realised that the issue I have is due to the Surface trying to adjust the screen brightness according to the brighness/darkness of whats currently being displayed.
I like to run the device with the brightness turned down to pretty much 0% and its at this setting that the hibernation occurs when the displayed content changes sufficiently.
I agree!! I just realised I have the same.
I like the screen settings at lowest, and when I am doing several things at once; I see the screen trying to adjust the brightness (like now); no hibernation yet... But let's see..
When I think back; that could have been it for me as well with the other issues.
update: I just had the hibernation issue as well. Problem is NOT solved.
Further to my previous post I have just installed the latest Intel Graphics driver and this appears to have resolved the problem.
https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620
Not sure its the ideal solution but at least it points at the graphics driver being the issue.
download zip version of driver; extract zip
goto: device manager/display adapters/Intel .... 620/update driver/browse my computer/let me pick/have disk
select location of unzipped driver; then select *.inf file under 'Graphics' folder
restart after update has completed
I tried doing this, however, I have the 640 and it says the best program has already been installed.
So this will not help for the i7 users I guess.
Thanks for the message though! Hope it will help others.
