This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
After I have had 3 issues in one and a half hour this morning, this afternoon I've been using it on battery (like this morning) for more than 3 hours without a single issue and I've tried everything to make it happen, no way, rock solid.
The only difference was that the battery level was lower and lower, I finished with 5%... therefore, if battery level matters, it is the opposite of what one would think: the more depleted the battery is, the better...
I don't know how reliable this is, but following what I was saying above, I can say that after fully recharging the battery another time, again today I had no hibernation issue.
The machine seems to "have healed herself": my guess is that the cause of the hibernation problem is the logic controlling the battery (this also because when plugged in or connected to the dock station the system never hibernates randomly).
Perhaps the battery was sending "confusing" messages to the firmware triggering hibernation. But, after fully discharging (down to 5% or less before recharging) and fully recharging it a few times (in my case at least 2 times) the logic controlling the li-ion battery "resets" itself, overwrites some kind of erroneous parameter and stops sending those "confusing" messages.
Perhaps others could try this "cure" and see if my case can be confirmed. What I can say is that it's now 24 hours that I cannot get a random hibernation event, whatever I do, typing in Word, using Chrome, leaving the machine idling with several windows open, leaving it idlind with the screen on for one hour or more... as I said, rock solid as if the problem had never existed.
And I did not change any parameter or setting: on battery, screen is off and sleep mode starts after 2 hours and the SP hibernates when closing the cover.
"Small Group"? That's cute....I'm testing this for my organization's North American Sales Team. The first one I purchased had a screen flicker issue that was determined to be faulty hardware and had to be returned. Now my second one is spontaneously hibernating during corporate presentations.
Need a resolution ASAP or I will be returning for a full refund and going to the HP product.
I just got mine from local bestbuy store two days ago. It is an i5/8/256 model. I didn't run into any issues using it until tonight. The tablet just went to sleep mode while I was watching movie using windows store Netflix app.. my first reaction was power drained, but it was not the case. There was 75% battery left when this happened. I don't jave any accessories attached to it when this happened...Now I really hope it is not some hardware problems. It gonna be lots of headaches to return it along with all the accessories purchased with it..feel really disappointed :(
I am also using the ArcTouch Bluetooth mouse but this is not the cause of my hibernation. I normally get random hibernations when my surface is undocked from the type cover and is used as a tablet.
Sometimes I find that running intensive games (kids puzzle games) for some reason, takes my surface into hibernation.
Just thought I share my experience with the ArcTouch.
