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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Surface pro 2017 - i7/8/256
I have experienced this twice since getting the machine.
I haven't changed any power settings other than turning the "save power when my device knows I'm away" to on
Sleep is set to 5 minutes on battery, 10 minutes when plugged in
In the second instance of the unexpected sleep. I was holding my surface with the keyboard attached but folded completely back. I was using the MS Mail app in light mode. The screen just goes black with no warning.
The only thing I could find in the event log that seemed to be related was that
The system has returned from a low power state.
Sleep Time: 2017-06-19T01:34:03.763274300Z
Wake Time: 2017-06-19T01:34:26.441219200Z
I can't remember the specifics of the first time this happened.
自动关机加一。2天碰到4次。
You need to post in English. Use Google or Bing translator if necessary, please.
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
I am also having this problem, I received the new Surface Pro on the day of release but have only used it for about 3 hours since then and this has happened about 5 times.
After reading this thread I will check the log next time it happens.
I am using it in tablet mode with no peripherals attached (since Microsoft thinks its alright to make the accessories available for a "laptop" a month after release, in the UK anyways), on wifi. It has happened with both battery and plugged in.
Model: i5, 8GB, 256GB
This is extremely frustrating, it is an expensive tablet and this should not be happening. This needs to be fixed or at least responded to by MS ASAP.
