Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2017-07-07T16:04:20+00:00

    My wife and I purchased "twin" Surface Pro tablets with new keyboards at our local Microsoft store on June 15 -- the first day they were available to buy. Each of our devices is entry-level with M3 CPU, 4GB RAM, and 128GB SSD.

    My Surface Pro has experienced the random shutdowns; my wife's Surface Pro has not. The only difference between the way we use our Surface Pro devices is that I always use my Microsoft Surface Pen, and my wife never uses her Microsoft Surface Pen.

    The random shutdowns are very frustrating. I will continue to monitor this thread, but I'm inclined to return my new Surface Pro to the Microsoft store for a refund before the 30-day deadline.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-07-07T16:13:57+00:00

    I'm curious:

    1. these are the new $99 Surface Pens?
    2. when you use your pen, do you use the single and double click on the "eraser

    end" frequently and if yes, do you see a correlation between doing that and

    random shutdowns?

    1. is your wife's Surface Pen even paired with her new SP?

    >>My Surface Pro has experienced the random shutdowns; my wife's Surface Pro has not. The only difference between the way we use our Surface Pro devices is that I always use my Microsoft Surface Pen, and my wife never uses her Microsoft Surface Pen.

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  3. Anonymous
    2017-07-07T17:16:59+00:00

    Answers to above:

    1. No. It's not the new Surface Pen. I am using the pen I bought with my Surface 3 tablet.
    2. I seldom use the "eraser" click. Random shutdowns happen when using the pen as a stylus.
    3. My wife's Surface Pen has never been paired with her new Surface Pro.

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  4. Anonymous
    2017-07-07T18:13:45+00:00

    Answers to above:

    1. No. It's not the new Surface Pen. I am using the pen I bought with my Surface 3 tablet.
    2. I seldom use the "eraser" click. Random shutdowns happen when using the pen as a stylus.
    3. My wife's Surface Pen has never been paired with her new Surface Pro.

    I am also using old surface pen and when problems occure the Bluetooth on the pen disconnects and the message on the even views says something about not being able to connect with the low voltage Bluetooth device.

    Tried to install new marvel drivers from their website but windows 10 wont let me

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